What are the responsibilities and job description for the Customer Service Rep position at RBC?
RBC Bearings Incorporated (NYSE: RBC/RBCP) is a leading international manufacturer of highly engineered precision bearings, components and essential systems for the industrial, defense and aerospace industries. Founded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and components requiring sophisticated design, testing and manufacturing capabilities for the diversified industrial, aerospace and defense markets. We currently have 52 facilities, of which 37 are manufacturing facilities in ten countries and our market capitalization is approximately $8.9 billion.
JOB TITLE/LOCATION:
Customer Service Representative - Oxford, CT
DESCRIPTION:
We are currently looking for a Customer Service Representative within our Aerospace Division. The CSR will provide positive service, while responding to quote requests and other proposals with customers in a timely accurate manner to optimize new orders. This position will work closely with the Engineering and Sales teams to obtain cost estimates for new products.
ESSENTIAL FUNCTIONS OF THE JOB:
- Provides positive service to the customer.
- Respond to quote requests and other proposals with customers in a timely accurate manner to optimize new orders.
- Work closely with the Engineering and Sales departments to obtain cost estimates for new products.
- Maintain and update the Price Book & customer scorecards.
- Enter and track customer orders. Orders to be reviewed for accuracy via our contract review process. Keep abreast of past due orders and advise customers of the situation.
- Coordinate regularly with field sales to gain opportunities and resolve problems.
- Work with customer websites to review order scheduling changes and access specifications (as necessary).
- Follow assigned accounts closely to assure that on-time delivery is maintained or that the customer is informed promptly of any changes.
- Assist Product Managers with LTA's and large proposals.
- Develop Contract Review files. Prepare customer contract reviews and filing of customer orders.
- Coordinate customer returns in support of Quality Control.
- Must be aware of our Quality Objectives and Policies.
- Must have, or learn, a certain level of product knowledge to help support customers.
- Must be able to access and manage customer web sites.
- Responsible to understand the company gross margin policies and maximize them.
- Attendance at work is an essential function of the job
EDUCATION:
- Minimum High School Diploma or GED
EXPERIENCE:
- Minimum 3 years of Customer Service experience preferably in manufacturing
SKILLS / CERTIFICATIONS:
- Ability to read and interpret documents such as safety rules, and procedure manuals.
- Ability to write routine reports and correspondences.
- Ability to speak effectively in person and on the phone.
- Ability to solve practical problems. Ability to interpret a variety of instructions furnished in written, verbal, or schedule form.
- Ability to apply basic concepts of math. Must have working knowledge of Microsoft® Access, Excel, and Word programs.
RBC Bearings offers a competitive benefit package. Interested candidates may send resumes to: dmjensen@rbcbearings.com
RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.
Salary : $9
