Fulfillment Associate

Fulfillment Associate

JOB DESCRIPTION

Role Summary

The Fulfillment Associate is responsible for supporting the facility by following the standards and procedures set by the Production Manager by pulling orders, processing shipments, counting inventory along with other duties. They are responsible for following all procedures and processes necessary to ensure orders and invoices are processed timely and accurately, while providing excellent customer service.

Key Responsibilities

• Accurate order fulfillment and packaging for all customers
• Identify and resolve issues in order process through vigilant monitoring of the various queues and order states
• Manage and escalate orders as required to meet customer commitments
• Analyze order information, obtain proper updates from necessary parties, and communicate with necessary parties to ensure order detail and documentation is updated and entered in system appropriately
• Troubleshooting unforeseen and varying situations to determine and engage the appropriate resources to meet customer commitments
• Communicate both written and orally with multiple departments including Logistics, Sales, Customer Service and Management
• Completion of all tasks and projects within stated timeframes
• Provide communication to internal and external customers regarding the status of the orders when appropriate
• Supports fulfillment department by pulling, packing and double-checking orders when needed
• Supports overall warehouse maintenance by restocking products and assists in inventory counts
• Maintains an organized, clean, and safe working environment
• Works with other departments to achieve daily fulfillment goal

Supervisory Responsibilities

• None

Required Skills

• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software

Physical Demands

• Lift up to 50 pounds, stand, bend and twist throughout the shift

Travel Required

• None

Education and Experience

• High school diploma is preferred or equal experience
• Fulfillment experience in a highly regulated industry a plus

Other Responsibilities
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

RCW Manufacturing is proud to be an equal opportunity workplace. All aspects of employment decisions will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for our colleagues.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
We continue to follow CDC guidelines for COVID-19.

Ability to commute/relocate:

• Desert Hot Springs, CA 92240: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location