Call Center Customer Service Representative

Most companies say employees are Number One. We really mean it. Let’s start with what’s in it for YOU. Why choose RDI?

• We ENCOURAGE your health and wellness, both physical and mental! Stop by our onsite Fitness Center for a FREE Personal Training Session, take advantage of our corporate gym membership discounts, and participate in our hundreds of onsite and virtual RDI company events each year!
• We CELEBRATE you. Join any of our Affinity Groups including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, Hispanics Unidos, and more! EMBRACE DIVERSITY.
• We want you to become our next LEADER. Take advantage of RDI- University Online Courses, tuition discounts, Supervisor Boot Camp Training, and a hands on approach to developing YOU to be the best you possible!
• And of course we offer all the necessities: Competitive pay, Medical, Dental, and Vision Insurance; 401k with company match; Company Paid Holidays and PTO, and SO much more!
• We care about our communities and we have integrity. We support 20 community charities through volunteer efforts and donations. We’ve also been voted as Best Places to Work, Business of the Year, just to name a few.
• Here at RDI, you’ll Earn Well. Learn Well. Live Well. Dream Well. And #leaveitbetter

Who are we and what do we do here at RDI? A lot.

• Founded in 1978 and headquartered in Cincinnati, OH, we’re Family-Owned with more than 3,500 employees across the nation.
• Mainly, we provide Call Center services on behalf of industries ranging from Insurance, Medical Devices, Retail, Financial Services and Banking, Outdoor/Recreational, Cable/Radio, and many more!
• In addition to our Contact Center Solutions, we also offer Market Research, IT Support, Marketing and Digital Consultation (and you guessed it, WAY MORE!) to Fortune 500 Companies!

Here’s what you’ll do as a Call Center Customer Service Representative at RDI Corporation:

• Act as the go to person for our customers by providing information regarding customer’s products and services, answering questions, and resolving any customer inquiries or concerns via phone, email, and/or chat
• Receive inbound calls or make outbound calls; identify and assess customers’ needs to exceed customer satisfaction at first point of contact
• Meet personal/customer service targets, KPIs, and call handling quotas based off program specifics
• Utilize computer and business software programs such as email, internet, chat tools, and CRMs to track customer interactions and notes

What you already have to be an awesome Call Center Customer Service Representative:

• A passion for talking on the phone. It's the core of our industry.
• Customer Service or Call Center experience and ability to ensure customer satisfaction in each interaction.
• Smile and Dial: Positive attitude, professional communication skills and a desire to go above and beyond.
• You'll be helping our customers via phone, email, and chat so you should be pretty good at multitasking.
• Must attend all scheduled training, 100% attendance is a must.
• Strong people skills — you are friendly, empathetic, and a good listener.
• Tech-savvy. You’ll need know how to comfortably and simultaneously toggle between multiple computer systems including Microsoft Office Suite and client CRM systems.

***This position is based out of Latonia, KY and may require ONSITE TRAINING/PRODUCTION. Some locations/ programs have the potential to transition to Work from Home after Orientation and/or 45-90 days into production based on performance/attendance***

Remote Opportunity Requirements:

• You must have a quiet and undisturbed place to work with fast and reliable internet that you can plug your computer directly into; shared or public WiFi, Satellite, Dial-Up, and Hotspots will not suffice
• Internet speeds must be a minimum of 10 Mbps download and 2 Mbps upload
• Home Router with Ethernet link to PC/Laptop required in addition to a dependable power strip
• Mobile phone in lieu of a landline is acceptable as long as it has unlimited landline minutes and strong cell service/battery life

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Work Location: In person