What are the responsibilities and job description for the Customer Service Liason position at Re-Bath & More?
WHO ARE WE:
Re-Bath Lancaster is a growing company that has been in the local market for nearly 20 years. We are backed by a franchisor that has been in business since 1979. We’ve won many awards for our remodeling projects and have been recognized twice as franchise of the year. We are rated 4.8 stars on Google and have an A BBB Rating.
Role of the Customer Service Specialist:
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process warranty claims, order replacement materials, schedule a service technician and work with production managers. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Specialist Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Qualifications and Education Requirements
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
Schedule:
- Monday to Friday
Work Location: One location