What are the responsibilities and job description for the Lead Setter Supervisor position at Re-Bath?
You never have a second chance to make a first impression. As a Lead Setter and Lead Setter Supervisor, you are the first impression of Re-Bath for our customers. Do you have a smile you can hear on the phone? Do you enjoy building rapport with people? Are you organized and efficient? Then this is your chance to be the first step in the customer-focused, effortless experience at Re-Bath.
ESSENTIAL DUTIES
- Supervise the team that handles incoming and outgoing phone calls for prospective customers/leads, and schedule appointments for our Design Consultants to meet with customers in their homes
- Verify qualifying questions and enter information into our Customer Relationship Management (CRM) platform
- Provide assistance to customers entering the showroom
- Provide support in office administration and customer service
- Learn and implement the Re-Bath Franchise Sales system, tools, training, and resources
- Train and onboard new team members
- Monitor team performance and provide coaching and feedback
- Required to work rotating Saturdays (2-3 a month)
QUALIFICATIONS
- 2-3 years of customer service management experience
- Strong leadership skills
- Excellent verbal communication skills
- Proficient in MS Office Word, Excel, and Outlook
- Experience working with CRM software preferred
- Attention to detail with effective time management and organizational skills
- Friendly, enthusiastic, and customer-service oriented
- Self-motivated and strong work ethic
- High school diploma or GED required
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: From $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
Supplemental pay types:
- Bonus opportunities
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- Call center
- In-person
- Office
Ability to Relocate:
- San Antonio, TX 78247: Relocate before starting work (Required)
Work Location: In person
