What are the responsibilities and job description for the Supply Chain Associate position at Reachdesk?
About Us
Reachdesk is a cutting edge sending platform that allows companies to deliver gifts and direct mail that build deeper connections with customers, prospects and employees at the click of a button. Our integrations with sales and marketing tech stacks power a clear and quantifiable ROI; the direct channel is no longer a guessing game. We work with some of the world’s leading brands in B2B including ZoomInfo, Hootsuite, Zscaler and Barracuda. Reachdesk enables companies to deliver moments that matter at scale, globally, throughout the entire customer lifecycle.
Reachdesk has just raised $43m in Series B funding and we've been recognized as one of the Top 5 Fastest Growing Products for 2021. We're assembling a world-class global team, our headcount has grown to over 200 over the course of the last year across London, Lisbon and NY offices, with stratospheric growth and exciting product releases en route!
About the Role
We’re seeking a Supply Chain Associate to join the team. Working within the Supply Chain team, you’ll support our global distribution & logistics processes, developing effective & sustainable partnerships with our 3PL providers to ensure an exemplary gift delivery experience for our customers.
You’ll work closely with key stakeholders across our organization and supply chain to ensure everything runs efficiently and smoothly. We want you to be an expert in our distribution and logistics, driving growth through sourcing new partners and identifying opportunities for continuous improvement.
This role offers a unique opportunity to join an early-stage, fast-growing business with a highly ambitious team. You’ll have the opportunity to make a big impact on our company and help contribute to major cross-functional projects.
Key Responsibilities:
- Ensure our gift delivery experience exceeds our standards for quality and timeliness
- Own and organize a region’s logistics supply chain, including coordinating inbound inventory, overseeing point of order to delivery, and outbound delivery
- Manage Reachdesk’s relationships with our regional 3PL and delivery partners, maintaining a deep understanding of their operations. You will be the point person to determine how effective and efficient their current processes are, advocate for operational improvements, and respond to major incidents
- Evaluate fulfillment and logistics partner performance through performance data analysis, regular vendor review, and feedback sessions
- Closely collaborate with the Customer Success and Product & Engineering teams to diagnose and address acute problems and areas for improvement with our logistics IT integrations
- Manage the internal response to delivery incidents, working closely with the Customer Support team
- Work with our 3PL partners to track and manage inventory and partner with our customer service team to manage any related customer challenges
- Build and maintain excellent relationships with customers and suppliers
- Monitor and advise on any risks or opportunities within the organization
About you
- 1-2 years of operations scaling ideally in a high-growth / start-up environment.
- Understanding of direct to consumer distribution and logistics
- Superb communication (both written and verbal)
- Attention to detail and organizational skills
Benefits & Perks
- Location in Austin
- The chance to build something special and work directly with experienced founders
- An opportunity to work with a company that is breaking new ground
- Remote working & flexible hours
We believe that a diverse team will help us achieve our mission sooner and we're actively seeking applications from candidates of all backgrounds.
Salary : $43 - $0