What are the responsibilities and job description for the IT Intern position at Real-Time Innovations?
As an intern in the IT team you will be paired with a mentor and learn how to manage tasks in a fast-paced support environment, driving issues to resolution with a strong focus on customer satisfaction, efficient task execution, and effective communication. We want to provide you the full experience of working at RTI!
Responsibilities:
- Monitor and respond quickly and effectively to requests received through IT ServiceDesk ticketing system
- Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary
- Provide support of Linux, Windows, and MacOS laptops and accessories
- Manages tasks in a fast-paced support environment, driving issues to resolution with a strong focus on customer satisfaction, efficient task execution, and effective communication.
- Provide support and maintain audio/video/VoiP equipment in conference rooms and meeting areas onsite.
- Engage with vendors for support and/or license management activities.Maintain hardware and software asset inventory and organization for end user devices, IT supplies, cabling, server rooms.
- Participate in user/equipment moves, repair/maintenance/support of IT hardware/software and applications
Who are we looking for?
- Student focusing on IT Systems Administration or equivalent focus
- Experience with Windows, MacOS, Linux operating systems
- Good verbal, written and interpersonal communication, customer service and organizational skills.
- Must be able to work closely with end users
- Strong sense of urgency, ability to complete duties quickly and efficiently
- Good documentation skills
- Customer first oriented approach to service
What we do:
Real-Time Innovations (RTI) is the largest software framework provider for smart machines and real-world systems. Our software runs the largest power plants on the continent, connects perception to control in over 200 autonomous vehicles, drives the new generation of medical robotics, controls hyperloop and flying cars, and provides 24x7 medical intelligence to hospital patients and emergency victims. We are the best positioned small company in the world to create the very real future of intelligent, distributed systems.
RTI leads the world market for software that connects real-world devices. We solve some of the greatest challenges in technology. Our mission is to transform industries: automotive, medical, power, defense, and control. Few small companies can truly claim to make the world run better like RTI. Come help make a real difference!
What we offer you:
- Learning opportunities and training
- A great working environment
- The possibility of joining full-time once the internship is over
How is life at RTI:
- We live and work by our core values (excellence, teamwork, and reaching your potential). Our motto is “Enjoy the journey”, above all we must enjoy what we do and have fun at work.
- We recognize employees for their achievements, offer great opportunities for career growth and development, and provide the tools they need to succeed.
- We have been certified as a Great Place to Work for for consecutive years both in Spain and the US and qualified to be one of the Best Workplaces!!
- You will work in a positive, supportive, diverse environment with a team that truly cares about you.
- We have a collaborative and inclusive environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers. Our culture embraces transparency, learning, and fun.
Please submit your resume or curriculum vitae in English.
