Product Deployment Manager

Realogy
Sarasota, FL Full Time
POSTED ON 1/2/2020 CLOSED ON 1/14/2023

Job Posting for Product Deployment Manager at Realogy

SUMMARY:

The Product Deployment & Engagement Manager is responsible for product delivery, knowledge, positioning and engagement.  The Product Deployment & Engagement Manager will collaborate with varying teams including product managers, creative, field strategy, education and more to ensure products and major feature releases are delivered in a timely, successful way and, that, through ongoing education and reinforcement, product engagement and capture rates soar.  The Product Deployment & Engagement Manager is also responsible for the successful retirement of and migration from select products that no longer support the company’s product strategy.
 
The successful Product Deployment & Engagement Manager will:

  • Serve as a critical liaison between teams – connecting the dots across multiple groups, business units and understanding user needs/requirements in an effort to improve user adoption, engagement and experience

  • Serve in a project management capacity focusing on the day to day orchestration and enablement of product go to market strategies

  • Develop and drive a user capture rate/adoption strategy to grow the product suite across our user base

  • Build and maintain positive relationships with key stakeholders

  • Organize and independently lead meetings, presentations, trainings and demos

  • Oversee product knowledge program designed to grow user adoption

  • Establish key KPIs and work relentlessly to help The Product Studio achieve those metrics

  • Proactively and effectively solve user/client problems and concerns

  • Manage specific project milestones and overall timelines

  • Document project progress and barriers

  • Escalate risks to Director or VP in a timely manner

  • Update and deliver project documentation on budget and within deadlines

  • Serving as a partner with Education, product knowledge specialists and our voice of customer analyst, collaborate with product and client teams to discover opportunities for product improvement

  • Balance client and engineering requests to ensure product consistency

  • Gather and consolidate feedback across clients and industry standards for feature development

  • Translate client needs into business requirements for the product owner(s)

  • Create strategy and deliverables to support product adoption

  • Participate in internal and external business requirements reviews

  • Provide input on communication, positioning and creative through the important lens of user feedback and adoption

 
ESSENTIAL DUTIES & RESPONSIBILIEITES

  • Lead one Product Deployment & Success Specialist to established levels of quality, drive accountability and provide coaching and guidance throughout

  • Be proactive in reviewing incoming requests and feedback and proactively identify opportunities related to modifications in product, education and support; be proactive about communicating that information to senior management to ensure we are constantly driving products and support forward on behalf of agents and staff

  • Demonstrated experience in effecting change, driving business strategy and process optimization, and organization design through effective cross group collaboration and group evangelization in a matrix organization at an eco-system level

  • Proven ability to motivate and focus people resources where there is no direct reporting relationship

  • Ability to manage a remote team

  • Product knowledge lead for national initiatives and product roll-outs

  • Ability to coach a team with several competing deadlines and projects with varying levels of complexity

  • Ability to work within a matrix reporting structure

  • Work closely with Product Success and Product Management teams to manage align processes and support team in coordinating and executing all activities related to web, online and platform/tool initiatives

  • Help support local marketing efforts where needed

  • Serve in critical subject matter expert capacity on core product suite

  • Communicate and assist in development of team strategies

  • Provide guidance and strategic feedback on company initiatives and products to assisting in growing business

  • Oversee and maintain Help Center and company knowledge base to ensure it solves the users’ most common issues/questions

  • Liaison with IT and the company’s Help Desk to communicate, prepare and train on product updates, changes and launches. 

  • Assist with other duties as assigned

 
REQUIREMENTS

  • Bachelor’s degree in Business, Marketing, Education, Communications, PR, Advertising, Information Technology or related discipline

  • Minimum 5 years in real estate or related field

  • Minimum 5 years in marketing or related educational experience

  • Minimum 5 years in technology support

  • Prior manager experience strongly preferred

  • Former support experience strongly preferred

  • Demonstrated ability to grow talent across a geographically dispersed organization

  • Assign and monitor success team members performances to reflect the company vision

  • Excellent interpersonal and customer service skills

  • Strong verbal and written communication skills

  • Monitoring key metrics and making sure success team stays in a positive alignment

  • Ability to change gears quickly to support different customers

  • Must be well-organized, process/detail oriented with ability to manage multiple projects simultaneously

  • Ability to work collaboratively as team members remote and local

  • Can work autonomously, proactively identifying and impacting opportunities while also identifying and resolving issues

  • Ability to multi-task, prioritize, perform under pressure, and be flexible with changing business needs

  • Ability to manage and meet tight deadlines

  • Technologically proficient

  • Ability to troubleshoot technical issues and effectively train on marketing technology and tools

  • Strong proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Publisher; knowledge of Adobe Creative Cloud, particularly InDesign, is a plus

  • Ability to learn new software programs

#LI-JG1

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