What are the responsibilities and job description for the Sales Support Administrator position at Realogy?
The Sales Support Administrator will be responsible for supporting sales office operations in the local branch office. The ideal candidate will have a Real Estate background, strong customer service background, attention to detail, be highly proficient with technology, amazing organizational skills and a willingness to be part of a team. Job duties will include administrative support, marketing, technology and Company system support, and other administrative and customer service duties as assigned.
Essential Duties and Responsibilities:
Essential Duties and Responsibilities:
- The Sales Support Administrator will provide excellent customer service to the independently affiliated sales agents, clients and vendors. The majority of the duties of this position must be performed without delay as this is a critical position affecting agents and the success of their business.
- The ideal candidate will be highly skilled and motivated in both administrative and marketing/technology duties and will be able to assist independently affiliated sales associates with Company systems used to market themselves and their business.
- Incumbent will be responsible for direct support of the branch office operations, including but not limited to:
- Coordinate the onboarding support for newly affiliated sales associates to ensure they are set up on and understand Company systems. Provide support and guidance for all sales associates regarding usage of company systems and marketing tools.
- Provide basic social media and marketing support.
- Assist with general office appearance and maintenance of office equipment/tools for smooth running of the office on a daily basis
- Provide team support by being cross trained in transaction and data entry duties to provide assistance to other staff as needed.
- Provide front desk support with greeting customers, answering phones, and other standard front desk responsibilities.
- Perform variety of other administrative duties as directed.
Job Requirements:
- Two or more years’ experience in a customer centric business environment with administrative responsibility for office operations.
- Real Estate background preferred
- Comfortable working on computer and computer applications with advanced level proficiency in Microsoft Office: Word, Excel, PowerPoint and Outlook.
- Proficient and skilled in social media applications including Facebook, LinkedIn, Twitter, company web pages, MLS
- Creative problem solving skills.
- Strong customer service skills with excellent communication skills, both verbal and written.
- Ability to interact successfully with both internal and external customers at all levels.
- Ability to multi task, prioritize and be flexible with changing business needs in a team environment.
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