Billing Specialist - Remote

ABOUT THE TEAM

SimpleBills, A RealPage Company, is a complete utility management service that helps property management companies and owners provide a better resident experience, conserve resources, and realize efficiencies. We exist to redefine how utilities are managed so properties and residents can experience utilities the way they should be - simple. We are a family, and our defining characteristic is our culture. It motivates us to come to work with a smile on our face and do our best as we provide outstanding service to over 200,000 customers nationwide. We're just regular people, but what sets us apart is how we approach this fact as we excel at our work. A healthy, holistic approach to people, their issues, and our company's policies and initiatives is what ensures we grow from conflict and success.

WHAT YOU’LL DO

The Billing Ops Specialist will be responsible for acting as a “behind the scenes” resource to the larger billing team. This role is integral to ensuring that all the necessary tasks leading up to generating a prebill are completed timely and accurately. Communication with and management of utility providers is a large part of this role. Ensuring accurate information is documented on the bills being uploaded into the Nexus billing engine is key to this role as well.

PRIMARY RESPONSIBILITIES

• Perform daily bill imports for billing team.
• Monthly Smartsheet creation and maintenance.
• General support to the billing team.
• Working with utility providers to ensure accurate bill information is obtained.
• Daily e-mailed bill pulling and uploading into the billing engine.
• Monthly manual rent roll processing.
• Property provider and parser mapping and bill set up.
• Manage expected bill updates and exceptions.
• Compile monthly electricity usage reports.
• PDF creation for providers and Urjanet.
• Manual pulling of utility bills sent via e-mail to upload into billing engine.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Strong communication skills, both written and oral
• Advanced MS Excel skills
• Strong analytical and problem- solving skill; problem resolution in a proactive, timely manner
• Ability to work independently and in a team setting
• Strong listening and discovery skills
• Innovative thinker who enjoys learning and problem solving
• Highly customer focused and collaborative.
• Attention to detail
• Highly organized

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

• A degree and/or at least 2 years of experience with numbers
• Ability to write scripts to import bills.
• Ability to self-motivate and maintain a positive attitude.
• Some knowledge of utility billing is helpful.
• Maintain an appropriate professional appearance and manner.
• Knowledge of Word, Outlook, and Excel software.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Experience:

• Microsoft Excel: 2 years (Preferred)
• Billing Coding: 2 years (Preferred)

Work Location: One location

Salary : $45,000 - $50,000