Team Leader, BPM

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!

ABOUT THE TEAM

The TL coordinates the workflow of the Invoice Processing in support of the Velocity Invoice Processing service. The Supervisor is well-versed on all processes and procedures for the Document Preparation Process & Invoice Processing groups and serves as a mentor and trainer to other team members. In addition, also assists the manager with all general office duties, coordinate training procedures, project distribution, and scheduled reports.     

WHAT YOU’LL DO

The TL coordinates the workflow of the Invoice Processing in support of the Velocity Invoice Processing service. The Supervisor is well-versed on all processes and procedures for the Document Preparation Process & Invoice Processing groups and serves as a mentor and trainer to other team members. In addition, also assists the manager with all general office duties, coordinate training procedures, project distribution, and scheduled reports.     

 

PRIMARY RESPONSIBILITIES

PRIMARY RESPONSIBILITIES     Responsibilities include, but are not limited to:   • Manage day to day operations of the Invoice Processing department • Review data inputs for accuracy/completeness   • Research and resolve client/staff questions, issues and problems • Manage the day-to-day workflow of the group to ensure the groups deliverables are met• Train and mentor new and existing staff members of the group • Provide back up support for all areas of the document preparation center, includinghardware/software      • Key invoices into invoice processing application (VES) as needed • Timely escalation to management of problem issues that may affect deliverables• Assist Manager in the evaluation of group/individual performance • Supervise the day to day process for both Velocity & Ops Technology banners• Create and update management reports, as assigned  • Conduct annual performance reviews for invoice processing staff • Participate in the screening and selection process related to staffing • Participate in coaching and counseling staff; including terminations as needed• Additional assignments as required by management  

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

REQUIREMENTS                  • High School diploma or equivalent is required; Bachelor’s degree preferred but not required• Experience with general Office Products (Excel, Outlook, Word, Power Point)  • Experience with Electronic Billing, OCR, or EDI is preferred    • Minimum of 2 years experience leading and directing the work of others required • Prior experience in high volume data processing     • Prior experience in document management, mailroom environment   • Ability to learn and utilize new procedures and processes quickly   • Experience in fast paced, production environment    • Excellent language and communication skills (written and verbal)   • Patience and overall courteous behavior when working with internal and external customers• High level of organizational skills and ability to effectively prioritize group/self tasks • Detail oriented        • Able to quickly analyze and troubleshoot problem issues    • Professional demeanor       • Multifamily experience or property management experience is preferred but not required • Able to sit or stand for frequent periods in the same location with some opportunity to moveabout         • Able to work in Shifts.                 

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

REQUIREMENTS                  • High School diploma or equivalent is required; Bachelor’s degree preferred but not required• Experience with general Office Products (Excel, Outlook, Word, Power Point)  • Experience with Electronic Billing, OCR, or EDI is preferred    • Minimum of 2 years experience leading and directing the work of others required • Prior experience in high volume data processing     • Prior experience in document management, mailroom environment   • Ability to learn and utilize new procedures and processes quickly   • Experience in fast paced, production environment    • Excellent language and communication skills (written and verbal)   • Patience and overall courteous behavior when working with internal and external customers• High level of organizational skills and ability to effectively prioritize group/self tasks • Detail oriented        • Able to quickly analyze and troubleshoot problem issues    • Professional demeanor       • Multifamily experience or property management experience is preferred but not required • Able to sit or stand for frequent periods in the same location with some opportunity to moveabout         • Able to work in Shifts.                 

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.