Team Leader I

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!

ABOUT THE TEAM

We’re passionate about helping hard-working entrepreneurs grow their property management businesses. We’re a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. Our determination to make our customers’ lives better and break records is contagious—you find yourself becoming intensely passionate about the work that we do, even if the property management industry was never on your radar before you got here.

WHAT YOU’LL DO

We are looking for a hardworking, compassionate, empathetic and driven individual to become our next Team Lead. This role will assist the team in meeting the departmental goals, as well as their teams individual goals. This role will help to develop agents, handle administrative work and keep the call center running smoothly.This role will also be responsible for helping with phones calls and cases as needed and during peak times. 

PRIMARY RESPONSIBILITIES

• Help cover phones and tickets as needed and during peak times.
• Work with other Team Leads and Management team members to support agents and maximize customer satisfaction and provide best practices and procedures to agents.
• Take escalated calls that require a senior member of the team 
• Help with admin/setup work as needed
• Takes part in VOC/product Initiatives as needed 
• Keep senior management informed about recurring issues or problems
• Frequent 1on1 coaching sessions with agents

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Bachelor's degree from an accredited university or college is preferred
• Must have excellent customer service skills
• Ability to empathize with customers and have a strong teaching mentality
• Must have a passion for being part of a hard-working, winning team
• Must have the ability to multi-task in a fast-paced environment
• Must have strong active listening skills
• Exceptional analytical and problem-solving skills
• Technical Knowledge: Basic understanding of Windows; Basic Web skills; Basic understanding of Google Apps; Comfortable with CRM systems preferred
• Must have strong attention to detail when communicating with customers (verbal & written)

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

• Bachelor's degree from an accredited university or college is preferred
• Must have excellent customer service skills
• Ability to empathize with customers and have a strong teaching mentality
• Must have a passion for being part of a hard-working, winning team
• Must have the ability to multi-task in a fast-paced environment
• Must have strong active listening skills
• Exceptional analytical and problem-solving skills
• Technical Knowledge: Basic understanding of Windows; Basic Web skills; Basic understanding of Google Apps; Comfortable with CRM systems preferred
• Must have strong attention to detail when communicating with customers (verbal & written)

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.