What are the responsibilities and job description for the Account Retention Specialist position at realtor.com?
We are looking for an Account Specialist to handle account retentions on assigned accounts for our realtor.com division.
Duties and Responsibilities
Take inbound and make outbound calls to agents daily
Re-build value in Realtor.com solutions for agents requesting to cancel their services
Offer consistent communication and timely resolution for our agents
Resolve Retention issues on agent and broker accounts
Meet or exceed minimum sales, collections, and retention goals
Meet or exceed a minimum out bound call requirement
Engage customers with the highest level of respect and integrity
Education, Skills and Experience:
High tolerance for engaging with dissatisfied clients
Thorough knowledge of a consultative or solutions based sales process
Familiarity with the real-estate landscape required
Familiarity with advertising products and services required
Familiarity with Salesforce preferred
Knowledge of Excel and Microsoft Outlook required
Ability to:
Trouble-shoot and resolve customer service issues
Meet deadlines and work well under pressure
Multi-task and set priorities
Work the predesigned work schedule
Leverage established negotiation tactics
#LI-MS1
Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.
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