We are looking for a Production Manger to oversee and coordinate the planning, organizing, hiring, training (onboarding and advanced) and leadership necessary to achieve stated objectives of the installation team, including QC of shipments, product supply chain management, job safety, quality installations customer experience and brand/SYSTEM compliance. Strong leadership and control of the work process from beginning to end is necessary.
DUTIES & RESPONSIBILITIES:
• Hire, teach, training, monitor and encourage Re-Bath Installers to exceed standards in quality installations, timely job completions and customer experience.
• Be the team expert and resource for all product knowledge, installation, inventory and warranty inquiries.
• Manage the process of job scheduling by coordinating and verifying the materials for job installation. Schedule installation staff to complete the work as scheduled to meet the targeted weekly installation quota. Kit jobs for installers and complete compensation reports for each job.
• Identify, establish and monitor Installer Key Performance Indicators including total jobs, customer service and job quality control.
• Periodic reviews and tracking of installation processes, performance customer satisfaction, and job performance metrics with constructive feedback.
• Create a collaborative culture of learning, progressing and installation success.
• Manage installer supply inventory to ensure sufficient stock pursuant to work scheduled.
• Maintain compliance with all company policies and procedures.
• Lead by example and generate positive customer reviews on periodic personal installations.
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Customer Satisfaction Skill
Customer Service Skill
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