I.T. Content Manager

You can GROW with Us by becoming our I.T. Content Manager

ROLE

In this role you will be participating in the training effort to produce effective learning solutions that result in end-user adoption, expected to perform detailed training analysis, collaborate on designing curriculum and developing courses with the Learning and Development team, and execute an implementation plan. In addition, you will work with the operating companies to adhere to best practices and common processes. 

ESSENTIAL RESPONSIBILITIES OF I.T. Content Manager

• Deliver effective, engaging, and holistic l programs across the various applications and integrations in the customer service, dispatch, and operations system portfolio. 
• Leverage rapid, agile development techniques and processes to deliver content for a constantly changing environment. 
• Partner with business Subject Matter Experts, Program Stakeholders and Learning and Development to design learning solutions, curriculum, and content.
• Collaborate cross-functionally and delegate work to learning team members to drive projects to completion.
• Deliver curriculum in a variety of formats–virtual, in person, independent learning; ensure quality of materials and consistency in language, visuals and graphics, style, and format. 
• In Partnership with the Training & Development Manager conduct analysis on training success and process adherence; share ideas and findings.
• Participate in efforts to develop and maintain best practices; Partner with operational teams to leverage best practices and company standard processes.
• Troubleshoot and improve new processes. 
• Conduct ongoing analysis of adherence to processes and process effectiveness. 
• Document and communicate the results of your efforts. 
• Adhere to timelines for requested deliverables; drive projects to completion independently and monitor team deliverables to ensure timely completion of projects. 
• Manage delivery, quality, and communication for all assigned program deliverables.
• Provide transparency to all levels of the organization including executive management.
• Build and maintain strong working relationship with CRM vendor. 
• Maintain documentation related to procedures, status, and changes of CRM training efforts.
• Develop innovative approaches and alternative solutions to solve problems.
• Develop strategies to effectively manage current and future challenges and opportunities; develop recommendations and actionable plans. 

QUALIFICATIONS 

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.  A typical way to qualify is:

• High School Diploma and or GED equivalent
• Bachelor’s Degree in Instructional Design or an equivalent degree preferred
• 5 years of instructional design experience implementing web-based, instructor-led and blended learning solutions
• 5 years of experience in adult learning delivery, education curriculum development or similar function
• Demonstrated success using agile, ADDIE, and/or SAM learning development methodology 
• Excellent communication, writing, creative and organizational skills 
• Demonstrated success meeting deadlines and adapting to changing priorities 
• Ability to produce work independently and influence development decisions with business stakeholders 
• Experience using data to inform and set priorities and identify challenges/opportunities 
• Demonstrated leadership skills
• Define issues and focus on achieving workable solutions; generate innovative ideas to develop or improve existing processes
• Excellent communication skills both verbally and in writing; listen to and understand various viewpoints; share relevant information timely; provide constructive feedback; maintain professionalism. 
• Present ideas effectively to individuals or groups and deliver presentations suited to the characteristics and needs of the audience.
• Effectively and productively engage with others and establish trust, credibility, and confidence.

RECOLOGY OFFERS:

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R’s: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

RECOLOGY BENEFITS MAY INCLUDE:

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

SUPPLEMENTAL INFORMATION

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.