The Senior Integration Support Analyst role is part of our Product Support group, driving problem solving, product bug escalations, threat intelligence solutions support, and support of our product integrations
You’ll be responsible for resolving client inquiries stemming from Recorded Future’s application portal and API, as well as providing guidance on product functionality. At the same time, you’ll be asked to work with our solutions engineering and product developer team in supporting our custom solutions for our customers using our various APIs, and partner integrations.
We are also a global company, so the ability to travel to other Recorded Future offices for training is preferred. We have offices in London, England and Gothenburg, Sweden, and would be happy for this role to be based in either office!
What you’ll do as the Senior Integration Support Analyst:
- Front and back-end support of the Recorded Future web application interface, and API endpoints
- Support deployments of Recorded Future Threat Intelligence data in customer environments including SIEMs, TIPs, SOAR products, ticketing systems, and incident response tools
- Support productized integration solutions across a variety of enterprise security architectures, applications, and tools.
- Manage multiple projects and tasks in a dynamic, fast-paced environment
What you’ll bring as the Senior Integration Support Analyst:
- Experience as a problem-solving expert handling security technology and products.
- Experience occasionally mentoring less senior/more junior support groups, and adding centralized knowledge base solutions to assist the overall group in incident resolution
- A strong technical foundation in security and intelligence principles, as well as Saas platforms
- Passion for being out in the field working with both security professionals and business stakeholders to support cyber threat intelligence solutions and services.
- You will have been providing extensive product support to end customers in a SaaS platform, with the ability to diagnose and address challenging application issues. The ability and experience of working independently and proactively is key
- Adequate work experience in information security, Cybersecurity, or Security Operations
- Demonstrated skills speaking technically and effectively with customers, analysts, and developers
- Solid foundation in basic network and internet protocols
- A / Network / Security / HDI-CSR certifications preferred