Case Manager

Case Manager

Position Summary:

Under the supervision of the Director of Unsheltered Programs, in partnership with the Unsheltered Clinical Director Unsheltered Outreach Coordinator, the Case Manager works with the Unsheltered Outreach Task Force to build relationships with unsheltered neighbors, provide advocacy, and assist with connection to benefits and housing.

The primary goal is to identify unsheltered neighbors through direct street outreach activities and through community referrals from mental health, hospitals, local law enforcement and municipalities and other social service agencies. In identifying highly vulnerable unsheltered neighbors, the Case Manager will administer assessment tools, facilitate placement into emergency housing, if needed, and connect to social services and permanent housing. The Case manager will also assist neighbors in obtaining housing readiness documentation and accompany them through housing application process. The Case Manager will work as part of a larger team within the Western Slope Region within Colorado service planning area.

Primary Responsibilities

Work collaboratively with the Unsheltered Outreach Coordinator to conduct outreach in the community, focusing on those who are most vulnerable. Outreach will occur in identified “hot spot” neighborhoods at times when individuals are most likely to be found (including early morning and evenings).

Complete a Vulnerability Index Service Prioritization and Decision Assistance Tool (VI-SPDAT) to determine vulnerability and acuity of neighbors during street outreach as well as other outreach and referral processes.

Complete a HMIS intake, HMIS Release of Information and give this information to the HMIS data entry team member.

Assist unsheltered neighbors with accessing resources and making referrals; continue to engage with unsheltered neighbors until shelter or permanent housing is obtained.

Provide advocacy for unsheltered neighbors when they encounter barriers.

Assist in obtaining housing readiness documentation such as ID, social security card and income verification and work with Unsheltered Outreach Navigator to provide transportation to appointments as necessary.

Work with Case managers from other agencies in the region to provide team outreach services.

Assist in identifying appropriate housing and completing housing applications.

Provide support for people as they transition from homelessness to housing.

Maintain complete client records, daily activity logs, mileage logs, and other reports as directed.

Establish and maintain positive, productive working relationships with mental health programs, shelter programs, police (and other local officials), and providers of services and resources to unsheltered neighbors.

Attend team meetings, case conferences, training workshops and community meetings as needed.

Participate and lead the unsheltered task force

Other tasks as assigned

Qualifications

Has a BA in social work or related field or 2 years of equivalent social services experience.

Exhibits dedication to the mission and vision of Recovery Resources

Works effectively with people of varying racial, ethnic, cultural, educational and socio-economic backgrounds.

Has basic understanding of severe mental health, physical health, and substance abuse issues and symptoms.

Listens with sensitivity to other people’s feelings, needs, and point of view; demonstrates tact and courtesy in expressing options or ideas, and recognizing opportunities to enhance community relations. Is proficient with computers and related technology; must maintain neighbor-related data tracking systems, including case notes.

Maintains a non-judgmental attitude and a display of unconditional positive regard, is caring and compassionate.

Displays appropriate, professional, healthy boundaries and exercises mature judgment and understanding of safety concerns.

Completes tasks in a timely and efficient manner, utilizing good organizational skills. Has the ability to manage multiple cases efficiently and effectively.

Adapts well to changing priorities and challenging individuals.

Effectively works within a team and successfully motivates others.

Maintains personal and professional integrity and handles confidential information with discretion.

Desires to grow in knowledge of unsheltered services and resources.

Possesses a valid Colorado driver’s license, proof of insurance, and a clean driving record.

Is able to work flexible hours.

Is familiar with Harm Reduction and Housing First models of service delivery. (Preferred)

Accountability and Review:

3-month probationary period with a performance review, followed by annual evaluations

Physical Demands, Environmental Conditions, Equipment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disability to perform the essential job functions. Employee is required to: walk and climb stairs; reach with hands and arms; be mobile by moving oneself from place to place quickly and easily; carry and lift; climb hills; bend, stoop or kneel; operate a computer keyboard; able to complete all forms in personal writing; make and receive telephone calls; use copier. Employee will be subjected to outside environmental conditions while conducting various levels of outreach to unsheltered neighbors. In addition to working in a typical office environment, the navigator will be required to work in areas inhabited by unsheltered persons, to include working in dirty environments and dealing with challenging individuals

Benefit Conditions:

• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Hours per week:

• 10-19

Employment Length:

• 4 - 6 months
• Varies

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High stress tolerance -- thrives in a high-pressure environment

Job Types: Full-time, Part-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Case management: 1 year (Preferred)

Work Location: In person