Office Administrator

· Understands and promotes the principles of the Customer Experience and recognizes that a “Wow” experience often requires a “shocking level of communication”, a “shocking level of information” and a “shocking level of exceeded expectations”.

· Manage, teach, and communicate the Red Door Homes customer-centric “Experience” projecting a positive and well thought out attitude to all customers and employee interactions through all forms of communication (written, verbal, non-verbal (body language) and appearance).

· Teach and enforce these touch points and tasks as outlined by the Experience Ambassador

· Serves as recorder for assigned meetings. This involves taking notes documenting decisions, action items and assignments. It often also involves preparation and distribution of meeting agendas.

· Works with the division in the preparation of recurring job or customer paperwork such as bank packages, plans and drawings, construction documents and estimating packages.

· Runs back-office computer system reports to assist Division Manager and Builder Manager in their assigned duties. Reports include.

a. Customer loan approval status

b. Construction loan draw requests

c. Job Cost Reports

d. Start Schedule

· Responsible for tracking customer paperwork such as bank packages, job paperwork and construction documents throughout the process.

· Responsible for properly tracking and documenting all Allowance activities on each Customer Job.

· Attends and participates in regular team meetings and training sessions.

· Maintain all division files and create new files as required including:

1. Job start files for each new home sale

2. Legal files

3. Management files

4. Misc. business files

· Runs back-office computer system reports to assist Division Manager, in their assigned duties.

· Other office management related tasks as assigned by the Division Manager.

WHAT YOU OFFER - PREREQUISITES FOR SUCCESS:

· People skills to handle communication articulately and professionally with customers, employees and vendors.

· Writing ability to document and distribute notes from assigned meetings.

· Organizational aptitude to manage the communication routing, processing and maintain related files.

· Computer aptitude and willingness to learn to process needed data and to communicate via letters, etc. Microsoft Word, Excel and Outlook experience is a requirement.

· A willingness and aptitude to handle difficult communications written and verbal with customers and vendors.

ACCOUNTABILITY MEASURES:

Accuracy of communications

Timeliness of message distribution

Accuracy and timeliness of assigned special projects against goals

Accuracy and timeliness of meeting notes.

Job Type: Full-time

Pay: $38,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Florence, SC 29501: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Required)
• Administrative experience: 1 year (Required)

Work Location: One location