Manager, Consulting Services

• Manage revenue and booking across all assigned accounts, territories, and subregions
• Manage and meet margin targets at project, account, and subregional levels
• Grow assigned territory through the development of internal business partnerships with the field sales team and alliance and partner programs
• Meet year-over-year growth targets for assigned territory
• Design and implement effective, high-impact technical and business solutions for Red Hat’s customers
• Contribute to and share complex, reusable, and high-impact services solutions across North America (NA) to help solve recurring customer problems
• Structure and manage complex projects
• Provide accurate and consistent revenue and booking forecasts for assigned accounts, territories, and subregions on a weekly basis
• Navigate and proactively own escalation procedures to push an issue to closure
• Facilitate the end-to-end delivery of Red Hat’s services sales opportunities within accounts, focusing on sales for net new or farming
• Scope, structure, and manage complex projects surrounding Red Hat’s technologies with assistance from technical subject matter experts
• Strategically plan with internal and customer associates to ensure success within the sales and delivery of Red Hat’s solutions
• Manage customer sales cycles with reporting senior managers to help guide business to closure
• Work with the Sales Leadership teams to strategize, plan, and coordinate quarterly and yearly plans on services sales
• Be responsible for the end-to-end orchestration and delivery of applicable services contracts with contracting team support
• Be responsible for the negotiation and input on teaming agreements, non-disclosure agreements, master services agreements, and organizational conflict of interest documents
• Be responsible for the orchestration of term and condition language between Red Hat Legal team, customers, and partners
• Provide sales and scoping support to assigned customers, managing Red Hat Consulting revenue
• Cooperate with customer success executives to plan regular meetings with customers to build relationships in a professional and personal manner through on-site meetings and events
• Analyze, strategize, and assist in development roadmaps with customers to help grow and expand Red Hat services footprint
• Hold executive meetings to establish trusted adviser relationships with customer executives
• Build relationships with trusted Red Hat’s partners to increase shared inspiration within accounts
• Demonstrate professionalism in orchestrating conversations for new potential Red Hat’s partners
• Develop partner relationships extending beyond existing customers to help develop deeper community of Red Hat’s partners
• Collaborate with the Talent Acquisition and Resource Management teams on hiring needs and help them forecast and identify resources constraints
• Collaborate with the Talent Acquisition team on planning and delivering hiring events
• Work with the director and VP levels on quarter-over-quarter capacity and hiring plans

• Bachelor’s degree in computer science or engineering or other relevant education
• Customer-facing field experience
• Consulting delivery or sales experience
• Expert-level presentation skills proven through presentations at conferences or customer meetings
• Experience with cross-functional collaboration
• Understanding of agile principles
• Successful oversight and management of multiple accounts inclusive of consulting sales cycles
• Experience managing large customer programs and solutions
• Solid foundation of technical knowledge in enterprise architecture, application development, infrastructure, and cloud technologies
• Presales and scope management expertise
• Experience presenting to and managing executive relationships with customers
• Experience working in customer-facing positions as a professional services consultant or engineer, preferably within a technology or consulting organization

#LI-REMOTE

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!