Public Works Clerk I

Job Summary

The City of Red Wing is seeking a part-time Office Clerk/Receptionist to join the team at Public Works. This position performs routine to skilled clerical and office support service for the Public Works department involving data entry, processing Private Use of Public Property (PUPP) applications, cash receipting, billing, customer service and accounts receivable. Assists other city employees as necessary. Maintains City records. Serves as general receptionist.

Essential Job Functions

Public Works Administration Support:

• Process and route Private Use of Public Property (PUPP) applications
• Sells aquatic center and bus passes.
• Issues firewood and wood cutting permits.
• Use Cartegraph software for tree, sidewalk and weed task recording.
• Support for annual deer hunt.
• Maintains monthly records for accidents reports.

Utilities Support:

• Receives, records and balances utility payments, accounts receivable payments, marina payments and parking ticket payments received through direct contact with customers, by phone, or through the mail.
• Balances money drawer and credit card terminal daily.
• Coordinates pavilion reservations and related correspondence and produces reports for posting.
• Assists in preparing utility related service orders.
• Gathers and updates customer information, billing records and complaints relating to utility services.

Department Support:

• Performs a variety of accounts receivables for the department.

General Office Support:

• Assists the general public, other departments, and outside agencies by phone, email, and in person; receives and responds to inquiries and complaints; answers questions and provides information; directs inquires to the appropriate resource as needed.
• Uses interpersonal skills to diffuse irate customers in a respectful and professional manner when handling customer complaints related to city services.
• Provide daily oversight into basic office equipment functions, such as filling paper in copy machines, placing calls for service as needed.
• Order office supplies as requested.
• Sort and process all incoming mail for the City.
• Type, sort, and file a variety of departmental documents as needed.
• Scan, index, and maintain a wide variety of optical records storage of various records.
• Perform other duties as assigned.

Experience, Education, Certifications, Physical Requirements

Experience Required: Minimum two (2) years clerical and reception experience.

Minimum Education Requirements: One year of post-secondary education or equivalent combination of education and experience.

Physical Requirements: Must be able to see and hear to answer telephone and respond to callers. Lift up to 25 pounds. Normal office environment.

Knowledge, Skills and Abilities

Knowledge

• General business practices.
• Principles of customer service.
• Thorough understanding of City’s functions, policies, and procedures.

Skills

• Strong written and oral communications and relational skills.
• Word processing including spreadsheet and databases.
• Provide good customer service.
• Operate a variety of office equipment, including computer terminal, printer, calculator, fax, and copier.

Abilities

• Attention to details with reports and record generation and administration.
• Follow and relay oral and written instructions, policies, and procedures.
• Organize, file, and retrieve volumes of written materials.
• Develop and maintain cooperative working relationships with a diverse group of associates including other professionals at the local, state, and national level and those providing services to the City.
• Maintain confidentiality.
• Work with multiple interruptions.