POSITION SUMMARY

To provide accurate and timely response to all pricing requests from customers, and inside/outside sales representatives. Assist the Project Supervisor and other Project Estimators in quoting, proofreading orders, arranging for logistics of product delivery and fielding/solving customer concerns.

ESSENTIAL FUNCTIONS

• Confer with vendors by telephone, fax, or email in order to acquire pricing on volume or special orders
• Keep records of both customer and vendor interactions and transactions, monitoring quotes to ensure expeditious and accurate pricing
• Enter commercial orders into the ordering system and proofread commercial orders to ensure accuracy.
• Complete quoting of commercial projects
• Arrange and ensure logistics of products delivery and fielding/solving customer concerns.
• Communicate with Customer on logistics of their orders.
• Resolve customer pricing disputes by researching the order history and taking disposition of incorrect pricing
• Refer unresolved customer grievances to designated departments for further investigation.
• Maintain positive relationships with both internal and external customers and vendors
• Continuously improve skills in the areas of product and process knowledge
• Actively participate in departmental goal setting and goal achievement
• Continuously work towards a “one-team” concept with outside sales representatives
• Perform other duties as assigned

POSITION QUALIFICATIONS

Competency Statement(s)

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others
• Acts with Integrity - Demonstrates responsibility and honest behavior in all roles, tasks and responsibilities
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea
• Communicates Effectively - Creates open channels of communication, adapts message to fit the audience, expresses ideas clearly and concisely, keeps others well informed; listens carefully to input and feedback.

• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely
• Customer Driven - Provides outstanding customer service (to both internal and external customers); follows through on responsibilities to customers; leaves all customers satisfied
• Demonstrates Inclusion - Demonstrates understanding and respect for people of all backgrounds
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Drives Quality - Work is correct and error free within company policies and guidelines, checks quality of the work before passing it along, passionate in ensuring that customer receives a quality and correct product/service
• Drives Results - Demonstrates the ability to get results despite large workload, competing demands and a fast-paced environment; performed all tasks in job description in a highly effective manner, creative and innovative and drives process improvements
• Enthusiasm - Maintains and communicates a high level of enthusiasm, commitment, and energy to all co-workers
• Financial Aptitude - Ability to understand and explain economic and accounting information, gross profit and costing analysis
• Ground Engaged - Aware of how the work performed in the job and the goals of the organization are interrelated; aware of the competition; knows the business and industry
• Organized - Possessing the trait of being organized or following a systematic method of performing a task
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
• Product/Job Knowledge - Demonstrates a high level of knowledge of job, products, services, and procedures. Has a high level of job knowledge and understanding of systems, procedures, etc.
• Promotes Teamwork - Demonstrates positive working relationships with co-workers, effectively handles conflict situations, comes to work when scheduled, adheres to schedule for arrival time, breaks and lunches
• Resilient - Ability to recover from, or adjust to, misfortune or setbacks
• Safety Orientation - Follows safety policies and procedures, identifies, and corrects safety hazards, encourages others to work safety
• Self-Development - Seeks knowledge about all aspects of his/her business, is aware of his/her own strengths and weaknesses; seeks developmental feedback
• Self-Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative
• Tactful - Ability to show consideration for and maintain good relations with others.
• Tenacious - Ability to hold steadfast and complete a goal
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines
• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance

Pay Range $20.19 - $27.32/Hr. based on experience.

Reeb® Millwork is an equal opportunity employer. It is our policy not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.