Account Manager

As a global leader in information and analytics, Elsevier helps institutions and healthcare professionals advance science and improve health outcomes for the benefit of society. We do this by facilitating insights and critical decision-making for customers across the global research and healthcare ecosystems. In everything we publish, we uphold the highest standards of quality and integrity at scale to deliver value to our customers. We bring that same rigor to our solutions for health professionals, students, educators, researchers and institutions. About the role: Account Manager is a sales role responsible for managing the renewal base for our Clinical Solutions business across Australia and New Zealand in line with business targets. This role is responsible for developing a professional network at current and potential key accounts, while managing a strategic and direct sales process in an independent and highly professional way. Reporting into Head of eSales for Australia, this is a fixed-term position working 3-4 days per week until end of 2023, requiring occasional domestic and international travel. The ideal candidate would preferably be based in Sydney, but we are open to candidates in Melbourne and Brisbane. Elsevier is committed to creating and maintaining a flexible working environment to ensure a healthy work-life balance. Key responsibilities include: Renewal sales growth of Elsevier’s digital Clinical Solutions. Securing subscription renewal business at all assigned accounts Qualifying cross and up-selling opportunities to existing accounts Relationship building, networking and interacting with a diverse range of customers and internal/external stakeholders Providing in-depth usage analytics to customers as required Managing a strategic and direct sales process in an independent and highly professional way Strategic account and territory planning utilising sales methodology tools, such as Franklin Covey and Miller Heiman Providing continuous market feedback to internal teams to support delivery and development of key business initiatives and objectives About the ideal candidate: Proven track record in achieving sales targets Proven success in prospecting, value-selling, negotiating and closing Excellent organisational and planning skills Strong business acumen and analytical skills Proven experience in consultative/value/solution-selling in complex sales processes Excellent communication (verbal and written) and presentation skills Knowledge of the health and/or academic markets University Degree preferably in Science, Healthcare and/or Technology A self-starter with lots of energy, enthusiasm and a “can-do” attitude High-level of customer focus and integrity Able to build rapport and credibility quickly, at all levels, with a diverse range of customers and colleagues Experienced in working in an international matrix organisation advantageous Strong competency in Microsoft Office applications Experience with SalesForce or similar CRM systems Fluency (verbal and written) in English What’s in it for you? We welcome you to a truly global, dynamic and challenging environment with excellent development opportunities. Elsevier’s benefits are very competitive and the below summary will give you an idea of what you can expect when joining Elsevier in Australia: A competitive base salary, sales incentive bonuses and superannuation, equating to a lucrative earning potential A strategic position at a global leader in health information and analytics services An international, diverse, inclusive and purpose-driven environment A psychologically safe working environment with a strong focus on well-being Flexible working conditions to ensure a healthy work-life balance A dynamic and varied role in a supportive and successful team A focus on your growth through training, coaching and mentorship opportunities All key equipment provided (including apps, services, laptop and phone) Local and global networking communities to share knowledge and best practice Various social responsibility programs, channelling knowledge and strengths to help communities around the world improve education, science, healthcare and environment protection To learn more about opportunities with Elsevier or RELX Global, join us here: https://www.elsevier.com/en-au https://www.relx.com/careers/join-us We are looking to fill this role as soon as possible – apply now to be considered. Thank you for your interest. ----------------------------------------------------------------------- Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK . Please read our Candidate Privacy Policy. RELX is a global provider of information and analytics for professional and business customers across industries. We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients. In short, we enable our customers to make better decisions, get better results and be more productive.