Customer Care Advocate

Regal Rexnord is seeking a Customer Care Advocate who would be responsible for answering customer questions on order status, account status, pricing, or product following established procedures to resolve issues and refer more complex request calls to appropriate staff. This position may have limited authority to offer discounts to resolve inquiries regarding damaged, late or incorrect shipments of company products. The Customer Care Advocate would also use a computer software to check order information, determine availability of products and provide a quote, as well as refer unusual or complex problems to Supervisor or Customer Service Representative Lead for resolution. Major Responsibilities: Provide customer service to a number of OEM Customer accounts. Process orders including entry and validation. Frequent fax, e-mail, and phone customer contact. Order entry, stock checks, order expediting, and review pricing and terms are adhered to. Run Daily/Weekly Reports and publish results. Interface with Engineering, Manufacturing, and other depts. to fulfill customer requests. Assist other department personnel as required in the support of customer service. Resolve credit holds, researches outstanding claims, initiates motor returns, etc.. Perform other duties as assigned Able to respond to customer’s product and technical application inquiries. Insure customer satisfaction in all transactions. Share best practices across the enterprise and drives global process improvement. Benefits Medical, Dental, Vision and Prescription Drug Coverage Spending accounts (HSA, Health Care FSA and Dependent Care FSA) Paid Time Off and Holidays 401k Retirement Plan with Matching Employer Contributions Life and Accidental Death & Dismemberment (AD&D) Insurance Paid Leaves Tuition Assistance About Regal Rexnord Regal Rexnord Corporation (“Regal Rexnord”) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. Regal Rexnord is a $7.2B company with 36,000 associates globally. You may not know it, but Regal Rexnord impacts your life every day. The company’s products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing, to name a few of the applications where our products are used. Regal Rexnord’s business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company’s commitment to sustainability. The company’s industrial powertrain and automation solutions offerings are an important part of the company's growth strategy. The company’s strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions. Equal Employment Opportunity Statement Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made. At Regal Rexnord, our business purpose is to create a better tomorrow by energy-efficiently converting power into motion. As a leading producer of motors and related components, our essential products help keep systems running in mission-critical applications worldwide — indoor air quality products used in hospitals, homes, and senior living facilities; industrial products that support food and beverage, and pharmaceutical production; and conveying equipment and components that help warehouses function. What To Expect From Us Integrity A zero tolerance policy on unethical behavior. We value integrity most. We are honest, transparent, and trustworthy in all situations. Responsibility We have a responsibility to safety, sustainability, and our community. Diversity, Engagement & Inclusion We strongly believe that the more diverse minds focused on our purpose, the better the outcomes will be. We create an environment where all of associates can bring their best to Regal, develop and grow professionally, and work as one team to drive success for our customers, associates, and shareholders. Customer Success Our customer is our main priority. We must understand their needs and develop products, solutions and services that solve their challenges. Innovation with Purpose Through innovation we develop products and solutions that solve our customer's problems. We innovate to develop products that are valued by our customer and bring profitable growth for Regal. Continuous Improvement Our responsibility is to make tomorrow better than today. This means a focus on making the work easier, more productive, and more efficient. Performance We have a responsibility to all three of our primary stakeholders (customers, associates and shareholders) to drive profitable revenue growth. Passion to Win Passion is the fuel that inspires and drives our associates to achieve top performance. It helps us to overcome any obstacles in achieving our goals. ….with a Sense of Urgency Everything we do at Regal, we do with a sense of urgency. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Salary : $7 - $0