What are the responsibilities and job description for the Call Center- Customer Service-Office position at Regional Collection Services Inc.?
WE WANT TO TALK TO THOSE TRULY INTERESTED.
We are currently looking for energetic call center Customer Service/Account Representatives with a strong emphasis on customer service, for third-party medical receivables collections. Our Account Representatives responsibilities include handling inbound and outbound calls and negotiating payment of outstanding debt. Full time schedule Monday through Friday includes 3 days from 8:00am - 5:00pm, 2 days from 9:00am - 6:00pm. The training schedule is Monday-Friday, 8:00am - 5:00pm for a minimum of 5 days.
The candidate will be responsible for 125-200 calls made per day minimum.
A high school diploma is required, but some higher education is ideal.
Must be able to pass a background check.
Qualifications include the following:
Having strong communication and listening skills, an ability to analyze situations and problem-solve, typing and strong computer experience, working as a team player, being goal-oriented, possessing an aptitude for multi-tasking and working in a fast-paced environment.
Hourly rate and incentive. Benefits after 90 days.
OUR COMPANY HAS BEEN IN BUSINESS FOR 35 YEARS!
Job Type: Full-time
Pay: From $12.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Physical Setting:
- Call center
- Office
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Commission pay
Pay may depend on skills and/or qualifications
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: One location