Business Auditor - Brecksville

JOB OPPORTUNITY
We are looking for quality-focused, process-oriented individuals who are coachable to join our growing team!
Resumes will be accepted through November 17th (end of business day, 5:00 PM)

JOB TITLE: BUSINESS AUDITOR 1
CLASSIFICATION: NON-EXEMPT
GRADE: GRADE 2 (starting pay $22.84/hr.)
DEPARTMENT: TAXATION
REPORTS TO: BUSINESS COMPLIANCE MANAGER
LOCATION: BRECKSVILLE (HYBRID)

About the Role: The purpose of this position is to perform the work associated with business accounts in the Business Compliance Division of the Taxation Department. Specifically, Business Compliance Auditors ensure filings and payments are posted accurately so that: 1) dollars received are distributed to the Agency’s member municipalities in a timely fashion; 2) taxpayers receive customer service in regards to their filings; and 3) compliance related to those matters is enforced.

About RITA: The mission of the Regional Income Tax Agency (“RITA”) is to provide Ohio cities and villages with a high quality, cost effective municipal tax collection service. We are guided in our work by our vision to be the best and top choice for municipal tax collection in Ohio.

RITA is an OPERS employer that offers low monthly premiums for health benefits for employees, spouses and dependents with no monthly cost for dental and vision coverage. The Agency makes bi-annual contributions to employees’ Health Savings Accounts. Additional benefits include paid vacation and paid sick leave, including for mental health, along with 3 personal days provided on the anniversary of the employee’s hire date. The initial 3 personal days are provided upon successful completion of the 180-day
Introductory Period and then again at the second anniversary and each anniversary thereafter. Employees also have access to an employee assistance program.

Work Environment: You will be assigned to work primarily out of RITA’s Brecksville office, with the opportunity to work a blended schedule, meaning some days in the office, some days working from home. Our dress when in the office is professionally casual – jeans are welcome. We thrive on collaborative work, and we are best as a team with each person doing their part.

EXAMPLES OF ESSENTIAL FUNCTIONS
Business accounts have two separate and distinct types of taxes that interrelate with each other: withholding taxes and net profit taxes. Employees in this position must understand the different filing requirements, tax system account types and related components and transactions, and distinct editing functions between withholding taxes and net profit taxes in order to properly adjust account liabilities as required and provide quality customer service. Employees in this position must keep abreast of both withholding and net profit municipal income tax laws, rules and regulations, and department processes related to each.

1. Processes, corrects and edits employer municipal income tax withholding statements, and/or net profit tax returns. Reviews supporting documentation for accuracy, completeness and compliance with applicable municipal income tax ordinances and Agency policies. Meets the department’s established processing goals; understands the difference between various duplicate form override errors; is able process refund returns with some direction.

2. Works all Business Department functions including applicable municipal income tax law, specific municipal ordinance information (including rules & regulations), website applications, and form preparation of both Net Profit and Withholding account types.

3. Provides customer service to taxpayers, tax professionals, and business representatives via; initiating verbal & writing correspondence, answering incoming phone calls, responding to faxes and letters, in order to answer questions and resolve issues including but not limited to tax return preparation, billing notice discrepancies, specific account information, and general tax information for both withholding and net profit accounts.

4. Researches and applies miscellaneous payments received for either account type.
5. Initiates verbal and written correspondence with taxpayers regarding information needed, changes in tax liabilities or additional account information.
6. Determines if penalty and interest charges are valid and if an account qualifies for a one-time abatement of all or some of the amount charged.
7. Performs research to contact businesses to verify filing compliance or obtain information to determine proper tax liability by municipal jurisdiction. Maintains this information in spreadsheets when necessary.

8. Analyzes account detail and member municipality provided information to ensure accurate filings are posted to Joint Economic Development Districts or Zones and communicates with RITA’s Member Services department regarding status and updates.

9. Compares amendments affecting withholding amounts to the corresponding w2 information received to determine when a refund is due back to a company versus due back to the employee.

10. Keeps abreast of both withholding and net profit municipal income tax laws, rules and regulations, and department processes related to each.

11. Performs other related work as assigned.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, the Agency reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Physical Requirements: The individual assigned to this position must be able to complete all physical requirements of the job, with or without a reasonable accommodation, which include, but are not limited to the following :

• Must be able to remain in a stationary position most of the time.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Frequently communicates with tax payers, members, etc. who have inquiries about their accounts.

Must be able to exchange accurate information in these situations.

About You:

• High school diploma or GED; supplemented by college level course or vocational training in business administration.
• At least one (1) year previous experience and/or training involving data processing or tax related customer service; or an equivalent combination of education, training, and experience.

How to Apply: Please submit your resume no later than 5 PM on November 17, 2023. Only qualified individuals being considered will be contacted for an interview.

The Regional Income Tax Agency (Agency) is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel decisions are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. In compliance with the Americans with Disabilities Act, the Agency will seek to provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Agency.

Job Type: Full-time

Pay: $22.84 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work from home

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Brecksville, OH 44141

Salary : $23