What are the responsibilities and job description for the Business Systems Analyst position at Regional Management?
Job Purpose
The Business Systems Analyst (BSA) plays a key role in technical projects by acting as a liaison between technical staff and cross-functional business departments including Marketing, Operations, Finance and Legal. The BSA translates business needs into technical specifications for execution by the technical staff. The BSA must be familiar with all aspects of computer systems at the same time providing the business perspective for what the software systems need to do. The BSA must be adept at technical processes including application development process, computer operations, file processing and general project management. The BSA will often be required to play a Product Owner role and shepherd requirements through the software development lifecycle. Furthermore, the BSA may perform some technical chores as required.
Duties and Responsibilities
- Conducts needs and impact analysis on business requests searching for ways to link programs, processes, and systems throughout the organization to achieve optimal efficiency and reusability. Considers how current business systems will be impacted by future development.
- Provide design oversight and lead execution of back office processes within the IT and Operations teams.
- Ensures proper planning and execution of requirements activities.
- Facilitates requirements interviews and workshops with project stakeholders, to identify process improvements and system features for complex technical projects, often requiring coordination of multiple functional areas.
- Analyzes and defines user requirements and translates them into clear and concise system requirements.
- Documents acceptance criteria
- Understands and documents process flows to uncover and clarify business requirements.
- Collaborates with project teams to ensure continuity and traceability across requirements, design, testing and release.
- Reviews system procedures, guidelines and technical documentation of new systems.
- Foster and maintains effective collaborative relationships with business units and technical staff.
- Maintain expert level of business functional knowledge and current automated technologies.
- Initiates and supports process improvement efforts to improve the quality and value of BSA contributions and deliverables.
Minimum Qualifications
- Bachelor’s degree in a related field
Preferred Qualifications
- Prior experience in banking or consumer finance industry
- Prior experience with Agile scrum teams
- Prior experience playing the Product Owner role in an Agile team
- Prior experience with tools such as Sharepoint, MS Project, JIRA/Pivotal Tracker or equivalent
Critical Competencies
- Exposure to both large and complex IT projects.
- Demonstrated analytical skills, including aptitude towards problem identification, resolution, and comprehension and interpretation of technical procedures
- Ability to adapt to and manage change.
- Requires planning, organization, and management skills.
- Experience with defining data requirements and comfort with related data activities, including data mapping.
- Interpersonal and relationship building skills with technical and business personnel.
- System savvy – e.g., knowledge of collection software applications, ability to analyze data through SQL, queries or other such tools, awareness of computer technologies and interface techniques.
- Experience with documentation tools e.g., MS Visio, SharePoint, or like applications.
- Ability to work with fixed deadlines
- Transparently and consistently report on work progress.