What are the responsibilities and job description for the Program Manager, Clinical Practice - Regional Medical Group, Full-time, Days position at Regional Medical Group?
Assists the Director of Clinical Practice in the assessment, development and implementation of standard clinical operations for all medical group practice operations.
- Recruits, hires, orients, trains and manages NMRMG Clinical Practice staff.
- Acts as the clinical subject matter expert for new practice on-boarding. Coordinates on-boarding support for new practices and/or new practice leadership.
- Participates in annual budgeting activities related to the NMRMG Clinical Practice budget. Monitors and manages expenses related to NMRMG Clinical Practice activities.
- Facilitates the RMG Nursing Leadership monthly meetings including scheduling, agenda setting, content creation and coordination of speakers.
- Collaborates with RMG and system partners to support and optimize clinical efficiencies.
- Participates in the development, review, approval and implementation of policies, procedures, guidelines and protocols for inclusion in medical group.
- Provides oversight in the design, development, implementation and evaluation of training and educational programs for NM RMG.
- Monitors and tracks all training and education schedules and activities.
- Oversees staff competencies to maintain program quality and integrity. Selects, develops and implements training and education evaluation tools appropriate for the measure of learning outcomes.
- Seeks and incorporates feedback from NM RMG leadership, clinical staff and other stakeholders on results of learning outcomes and training/education program optimization.
- Performs periodic review and evaluation of existing programs against internal and external benchmarks and best practices to establish specific targets, timelines and metrics for program optimization.
- Develops and maintains communication tools related to training and clinical practice activities (emails, newsletters, Corridors etc.).
- Seeks professional growth and development through seminars, conferences and professional affiliations to maintain knowledge on best practice trends.
- Advocates for clinical and operational professional development activities and opportunities.
- Utilizes standard process improvement methods (lean, DMAIC etc.).
Qualifications:
Required: Bachelor of Science in Nursing Degree (BSN). Strong functional EPIC knowledge in both clinical and operational applications. 5 years of experience in clinical and operational healthcare environment. Previous supervisory experience. Excellent verbal and written communication skills.
Preferred: Master of Science in Nursing (MSN). Knowledge and experience with adult education. Knowledge and experience with change management principles. Demonstrated project management skills.