Emergency Department (ED) Registrar/Secretary

About Us:

Milford Regional Medical Center is a full-service, community and regional teaching hospital located in Milford, Mass. and serves patients from more than 20 towns in Central Massachusetts. The 149-bed medical center is a nonprofit, acute-care facility, where more than 300 primary care and specialty physicians are committed to providing exceptional healthcare services to our community with dignity, compassion and respect.

Statement of Purpose: 

Under the supervision of the Manager of Patient Access, the ED Registrar/Secretary greets patients and visitors upon arrival with professionalism while identifying and responding to their needs and communicating all urgencies to the clinical staff.  The ED Registrar/Secretary correctly identifies and bands each patient during the check-in process.  The ED Registrar/Secretary obtains and/or verifies all patient demographic, contact information, insurance and eligibility information, as well as primary physician information during the face-to-face registration booth or bed-side registration process, utilizing a workstation on wheels (WOW), for each visit as well as obtaining authorization/consent signatures. The ED Registrar/Secretary works closely with clinical staff, interpreters, and other ancillary areas in responding to needs of the patient and the Emergency Department.  The ED Registrar/Secretary handles multiple calls and requests, responding timely and professionally. This reflects the general summary of the job description.  The ED Registrar/Secretary performs other duties in working all areas of the Emergency Department as the need arises or as policies change. 

Qualifications:  

Education:   High School Graduate
Certification / License:  None - Medical Terminology helpful
Experience:  Hospital/Physician Office experience helpful -Emergency Department experience helpful -Medical Secretarial Experience helpful. Data entry experience needed -Customer Service experience needed - Detailed /multi-tasking experience needed

MRMC Differentials:

Hospital differentials are: $3.50 hourly for evenings, $4.75 hourly for nights, and $2.75 hourly for weekends.  All differentials are paid based per hospital policy.