Store Sales Specialist

• Supports customers by responding to product, membership and REI service questions, general inquiries and customer feedback.
• Helps to prepare the store: maintains and stocks work areas making sure all items are accurately priced.
• Works with store management, visual merchandising point person, and Sales Leads to maintain visual standards.
• Promotes the sale of REI goods and services and engages in the steps of REI’s Sales and Service Training.
• Gives customers product, membership and service information including but not limited to the REI Mastercard program.
• Processes purchases, membership, service and return transactions at the register in alignment with REI’s 100% satisfaction guarantee. Collect payment for goods, make change, and distribute receipts.
• Performs unique transactions such as special orders, Outdoor School registration, special ticket sales, and store mail-outs.
• Identifies, research, and resolve customer issues.
• Supports Retail Store Pick-Up by assisting with the receipt of product from truck and processing customer pick-up.
• Maintains customer and employee hold area by keeping the area organized and removing items that are beyond the hold dates.
• Extra duties as assigned

• Previous retail store experience (preferred)
• Participates and collaborates with others on one's own team and across REI for the achievement of business goals.
• Flexible in one's viewpoints and positions to support the direction taken by others at REI.
• Uses business understanding, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
• Consolidates information from various sources including feedback from others to reach sound choices.
• Effective communication skills.
• Builds rapport with all kinds of people within and outside the organization.
• Knowledgeable of outdoor activities in assigned department.
• Considers the ultimate impact of choices and actions on internal and external customers.
• Works smart by setting effective work goals, establishing priorities, and produces quality work.
• Uses resources to meet deadlines, keeps others informed of work, plans and progress toward goals.
• Acts on opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.
• Availability to work a flexible schedule based on business needs, including evenings and weekends.

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.