Housekeeping Coordinator

Job Description Summary The Housekeeping Coordinator is the central communicator in and between other departments. The Coordinator is responsible for all information that distributed within the Housekeeping Department. It is essential to demonstrate professional telephone etiquette and keep the notice board up to date with the day’s relevant information. Job Description Principle duties and responsibilities (Essential Functions) include: Key Job Functions Gain a comprehensive understanding of OPERA Conduct opening procedures, ensuring all rooms are assigned and cleaning appropriately based on statuses. Ensure 85% of vacant dirty rooms are cleaned and certified for guest occupancy by 3:00 PM. Monitor the room statuses in OPERA and direct the efforts accordingly. Make the relevant room status changes on the software as per the instructions given by floor supervisors. Maintain, control and issue keys, radios and devices. Ensure VIPs rooms are identified, tracked and prepared timely. Ensure DND and wellness program is adhered to. Ensure that office opening procedures are followed up and all filing is kept current. Supply ordering, inventory, and usage monitoring. Maintain MSDS file. Following up with concerned guests, associates and departments in case of guest requests or complaints. Obtain daily operating information within hotel and create daily assignments for staff members. Gain a comprehensive understanding of HotSOS and Rex, monitoring and following up to completion. Maintain and foster relationships with external departments including front desk, engineering, security, sales, catering and banquets. Handle all lost and found inquires, inclusive of follow up to resolution. Build solid relationship with your Colleagues Treat colleagues with respect and dignity Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Qualifications and Skills A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency. Track record of delivering exceptional guest or client experience Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates. Appropriate professional appearance and demeanor Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs Must able to organize and plan Education and/or Experience High school diploma or general education degree (GED) preferred. General learning ability very helpful. Speak English well, able to read and write properly. Two years of experience managing entry-level employees. Minimum two years of housekeeping supervisory experience within hotels. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions, extreme cold and extreme heat. The noise level in the work environment is usually moderate. Additional Job Description Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.