Security Manager

Job Description Summary The Security Manager (SM) works in conjunction with the Director of Rooms to ensure the continuity of operation of the department and works in the development and training of all security personnel. The Security Manager is responsible for performing hotel security functions, to include but not limited to fire prevention, safety, investigation and resolution of guest and employee complaints regarding safety and security matters and is directly responsible for operation, performance and evaluation of other officers assigned to his/her shift. Job Description Essential Elements: Regular and punctual attendance. Ability to adhere to Sonesta Hotel grooming standards. Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.) Ability to understand and operate emergency equipment, (for example: respirators, wheelchairs, and fire extinguishers.) Always maintain a high standard of integrity and ethics. Maintain a conduct of confidentiality in all security issues and investigations and follow Sonesta’s “See Something, Say Something” directive. Ability to sustain direct contact with the public; must establish high degree of customer service (smile, eye contact, positive personal presentation, etc.), and high-volume interaction with guests and staff. Ability to interview, train, direct, supervise, evaluate, and motivate security officers and personnel assigned to the department. Be involved in recruiting, communicating, and evaluating performance of third-party security when needed. Conduct monthly Employee Safety Meetings and follow through with action items. Maintain and update Security Monthly Activity & Statistical Report. Assist with the maintenance and revision of Training Manuals and programs and conduct staff trainings as needed. Assist with the maintenance of Sonesta Fort Lauderdale Beach Manual. Check and monitor time and attendance daily of security personnel. Complete, file and maintain all Security Incident and Supplemental Reports. Complete, file and maintain all security workers Compensation Reports. Maintain, revise, and keep current all security forms and documents. Maintain and order security supplies and uniforms as needed. Maintain and manage the hotel’s Lost & Found operation and maintain and update Lost and Found logbooks. Monitor mailing and distribution of all items in storage. Report and copy all guest & visitor claim reports to the hotel’s Claim Adjusters. Patrol property, including public areas, guest floors, employee areas. Monitor surveillance cameras. Challenge suspicious people. Dispatch security assignments. Prepare, maintain, and distribute all hard and soft master keys. Maintain and distribute employee payroll checks. Maintain lost and found for guests and employees. Maintain sign-in log of all vendors, visitors, and temporary employees. Maintain special log of lost credit cards. Complete employee’s injury (Worker’s Comp. Forms) reports. Complete Incident and Supplementary reports. Investigate accidents and complaints. Check for fire prevention situations, inspect fire equipment, and fire emergency exits. Respond to various security assignments. Respond to emergency medical situations. Assist outside agencies when necessary. Provide security escorts. Provide key assistance into secured areas after hours. Respond to security alarms. Re-que Safe-lock (electronic) guest locks as needed. Inspect guest rooms to determine reason(s) for unanswered guest wake-up calls. Inspect all items leaving the property. Collect and inspect all passes permitting personnel to return to property. All other duties as assigned Special Qualifications, Education or Licenses: Possession of a valid CPR certification. Completion of First Aid training. Possession of any city, county, state, or other licenses as required by law. Ability to sit, stand and walk on a continuous basis, and run as warranted. Ability to lift, carry, and store in overhead areas approximately 60 lbs. Ability to lift and move, in an emergency, an immobilized adult. Ability to bend, squat, kneel, climb (including stairs and ladder), and reach. Ability to push and/or pull approximately 300 lbs. Ability to work in temperature extremes. Ability to utilize communication equipment (for example: telephones, radios, and beepers.) Ability to communicate clearly and effectively with guests and other employees. Ability to interact with guests and other employees in a courteous, empathic, and discreet manner. Ability to read and write effectively. Additional Job Description Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.