What are the responsibilities and job description for the Processing Agent position at Rekor Systems Inc?
Position Summary
The Processing Agent is a key member of the back-office support team for our current and upcoming programs. The ideal candidate will be able to provide a variety of customer service and clerical duties in a fast-paced office environment. We are looking for customer-oriented, self-driven, energetic people who are hungry for an excellent entry-level opportunity to get their foot in the door of a fast-growing organization. Responsibilities include, but are not limited to: verifying violation images, validating vehicle information, and data entry. This position requires a high degree of efficiency, dependability, reliability and accountability.
Role and Responsibilities
- Responsible for timely and accurate handling of information, including documents, data entry, scheduling, mailings and reports.
- Displays a positive, professional and empathetic customer-focused approach.
- Utilizes tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently.
- Develops and maintains product, process and technical knowledge related to services for each client.
- Exhibits effective communication skills tailored to the audience.
- Meet or exceed management goals for service levels, processing times and quality assurance.
- Attend required training sessions to improve performance, learn about new clients and develop professionally.
- Maintain punctuality and attendance within company policy.
Qualifications and Education Requirements
- High school diploma or GED
- 2 years of data entry experience in a fast-paced environment
- Strong organizational and time-management skills, including the ability to handle multiple tasks simultaneously.
- Minimum of 30-35 words per minute typing skills
- Proficiency with the Microsoft Office Suite
- Ability to perform word processing, database maintenance, and accounting functions including system updates and some troubleshooting
Job Type: Full-time