Client Implementation Manager Sr.

Reliance Standard Life Insurance Company
Florida, NY Full Time
POSTED ON 12/22/2022 CLOSED ON 2/18/2023

Job Posting for Client Implementation Manager Sr. at Reliance Standard Life Insurance Company

Reliance Standard Life Insurance Company (Reliance Standard) is a leading insurance carrier specializing in innovative and flexible employee benefits solutions including disability income and group term life insurance, a suite of voluntary (employee paid) coverage options and fully integrated absence management. Reliance Standard markets these solutions through independent brokers and agents to employers of all sizes. Rated A by both A.M. Best and Standard & Poor's. Reliance Standard began its centennial year in 2006. Reliance Standard Life Insurance Company provides insurance products and services in all states (except New York), the District of Columbia, Puerto Rico and the U.S. Virgin Islands. In New York, insurance products and services are provided through First Reliance Standard Life Insurance Company, home office: New York, N.Y. Product availability and features may vary by state. It distributes its products through independent agents and brokers. Together with sister companies Matrix Absence Management, Inc., and Safety National Casualty Corporation, Reliance Standard Life Insurance Company is a leader in managing all aspects of employee absence to enhance the productivity of its clients. Our asset accumulation business emphasizes individual annuity products. Reliance Standard Life Insurance Company is a member of the Tokio Marine Group. Tokio Marine Holdings, Inc., the ultimate holding company of the Tokio Marine Group, is incorporated in Japan and is listed on the Tokyo Stock Exchange. The Tokio Marine Group operates in the property and casualty insurance, reinsurance and life insurance sectors globally. The Group’s main operating subsidiary, Tokio Marine & Nichido Fire (TMNF), was founded in 1879 and is the oldest and leading property and casualty insurer in Japan. TMNF conducts business in the United States mainly through its U.S. branch and enjoys an A.M. Best rating of A , which ranks among the highest in the industry. Job Information Client Management Provide leadership and subject matter expertise to new client to ensure successful implementation, enrollment and ongoing support for assigned clients / territories. Lead new client installation calls for assigned clients/sales offices. Proactively communicate to the client to ensure appropriate setup and understanding of systems, tools and processes, including (but not limited to) billing, contracts and web tools. Identify, research and coordinate the resolution of client-level issues for new clients. Interface with IT and service teams to develop solutions to broker and client’s specific needs, and to proactively communicate/document potential issues. Coordinates training and communication strategy Liaison between client/broker/HR platform and internal resources. Develop and maintain cooperative partnerships with Administrative Office Departments and work closely to ensure effective communication with Regional Sales Staff, implementation and home (administrative) office counterparts. Administrative Create and deliver new client administrative kits in an accurate and timely manner. Coordinate fulfillment, tracking, billing, and inventory process for all enrollment communication materials. Perform enrollment resource/logistical coordination for extra-territorial and multi-site clients (within and outside assigned territory when required). Data transfer setup and test plan with internal and external resources Work with marketing to ensure appropriate delivery of client materials. Support corporate model to drive improvements to the overall process of on-boarding new customers. Makes decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines Leadership: Engages team members in talent management and development opportunities, and builds a positive and respectful work environment. Supports the Manager in the oversite of the implementation and measurement of “best practices” to continually enhance the team's efficiency and effectiveness. Models and drives company values in the departments. Acts as a Subject Matter Expert (SME) and support the team’s development through mentorship and employee development. Lead discussions at routine team meetings with manager approval of agenda Collaborates with team members and management in recommending and implementing improvement opportunities. Provides leadership and subject matter expertise within the team and provides mentor and training support for newer team members. Expertise Understands the company and its key business drivers; uses this knowledge to guide own work Expands conceptual knowledge in own discipline and broadens capabilities and displays a wellness to share with others Has developed breadth and/or depth of expertise in more than one activity or process, or acts as a “go to” person in an area Supports a range of decisions related to own work and the work of others in the team; may confer with supervisor on the development or needs within the team. Supports decision-making process – guided by the department business plan – that impact the department’s results Required Knowledge, Skills, Abilities and/or Related Experience Bachelor’s Degree in Business, Marketing, and /or Communications is required. An MBA or advanced degree in a related field is preferred. Minimum of 3-5 years of directly related experience is required. Superior organizational, multi-tasking, influencing and presentation skills are required. Strong written and superior oral communication skills required Ability to demonstrate internal diplomacy/influencing skills with sales, service and internal cross-functional areas including underwriting, claims and administration. Professional business demeanor and the ability to work in a fast-paced, entrepreneurial capacity with minimal supervision are required. Ability to thrive in a fast-paced environment, multi-tasking skills and the ability to work in an autonomous manner. Proficient in Microsoft Office products and ability to master applicable systems and processes Ability to Travel: Up to 25% Work location may be flexible if approved by the Company except that position may not be performed remotely from Colorado. EEO Statement Reliance Standard Life Insurance is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment with Reliance depends solely on your qualifications.
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