What are the responsibilities and job description for the Solution Architect position at Reltio?
Reltio is an award-winning SaaS company based in Silicon Valley that is at the heart of Digital Transformation for innovative Global 2000 companies. Reltio’s goal is to provide the mission-critical data foundation that businesses need to win in the experience economy. Reltio provides an agile, scalable, and smart Master Data Management (MDM) SaaS platform built on a cloud-native, big data architecture with graph technology and machine learning, called Reltio Cloud. Innovative Global 2000 companies, including 8 of the top 10 global pharmaceutical companies, 2 of the top healthcare services companies, 2 top hospitality brands, and 3 global luxury goods companies, trust Reltio Cloud to manage the data that matters most to their business. They choose to work with Reltio because of product functionality and performance, roadmap and vision, and a strong customer focus.
In this strategic role within Professional Services, you would define and design the Reltio MDM (Master Data Management) solution and architecture for Customer implementations leveraging MDM principles and Reltio’s best practices while ensuring quality, efficiency, and accuracy of implementations for Reltio, our implementation partners, and our customers. The role covers all customer-facing, partner-facing, and internal processes within Professional Services and is the most senior technical resource within Professional Services.
What you would be doing:
- Overall project oversight over technical and architectural Reltio MDM solution designs including management and responsibility of Reltio deliverables
- Support customers and partners with functional requirements and translation of such requirements into technical designs within Reltio’s capabilities while adhering to best practices
- Lead project teams (Customer, Partner, and Reltio) through the process of decision making and design considerations
- Proactively manage the Customer and Partner in their design of Reltio solutions to minimize extensions to the platform and with emphasizes on time to value for our customers
- Proactively manage Customer expectations of the Reltio platform and its capabilities
- Lead teams of architects, consultants, and developers, onshore and offshore remote and on-site, through the successful design, configuration and testing of Reltio solutions
- Support several engagements concurrently
- Infrastructure and platform oversight including escalation of product issues
- Coordination with Product Management, Customer Success, Dev Ops, and Engineering if needed
- Develop meaningful trusted relationships with Customer and Partner resources
- Be the face of Reltio to each Customer on a day to day basis
- Develop repeatable assets such as methodologies, tools, templates, guidelines for the betterment of the Professional Services practice.
Expertise you must have:
- Master Data Management (MDM) principles, business use cases, capabilities delivered, value created, and opportunities uncovered
- Deep technical knowledge of architectural designs including integration approaches
- Ability to support multiple customer projects simultaneously with onshore/offshore teams
- Excellent problem solving, critical thinking, analytical and development skills
- Advanced analytics business use cases, capabilities delivered, value created and opportunities uncovered
- Software as a Service / Cloud delivery
- Time management skills and mentoring of Customer, Partner, and Reltio resources.
Experience you must have:
- At least 10 years enterprise level experience, within a professional services
- organization, leading and delivering moderate to complex solutions
- Ownership of at least 2 end-to-end implementations of Enterprise MDM software applications such as Informatica, SAP, Oracle or equivalent
- Technology experience or awareness in the following:
- MDM solutions
- NoSQL, Graph databases, JSON
- Web Services, XML, SOAP, REST
- Cloud integration tools including SnapLogic, Mulesoft, or Informatica
- Object Oriented software application design and development – Java
- Bachelor of Science degree in Technology,, Engineering or equivalent
Experience nice to have:
- CRM systems (SFDC, Veeva), ERP, accounting systems, provisioning systems
- Financial Force PSA knowledge a plus
- Agile Scrum certification
- Master’s degree in a technical field (Computer Science, Engineering) a plus
