Data Analyst

• Responsibilities:

• Business intelligence and metrics reporting: develop, enhance, capture, and generate data and reports pertaining to productivity, timeliness, quality, and other key performance metrics
• Data insights and analysis: identify, research, and analyze data that can be accurately processed; provide actionable business insights to mitigate and improve service levels; and identify issues in data that need to be fixed
• Develops and maintains customer information database (usually specific data marts) to support analysis, application development, and data-driven marketing techniques
• Manages information security, data protection, data quality and exchange
• Liaises with the IT and other data management functions as required both internally and externally
• Perform other tasks/projects assigned by immediate superior

Requirements:

• Possess a Bachelor's, any field (preferably with a strong background in Statistics, Mathematics and/or Data Analytics) or equivalent work experience.
• Experience with data visualization tools such as PowerBI or Tableau required.
• Experience with creating, editing or interpreting SQL data queries required.
• Familiarity with operations support teams and its related key metrics, targets, best practices, benchmarks, etc., preferred
• Strong interpersonal skills and can easily build and sustain trust-based relationships with all levels of the organization
• Highly proficient in Microsoft Word, Excel and PowerPoint
• Strong analytical, quantitative and deductive reasoning skills
• Demonstrated experience defining and/or creating reports on performance and key metrics
• Ability to think critically; looks beyond symptoms to identify causes of problems and potential trends
• Ability to work with leadership teams to translate data into action steps and reporting solutions

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.

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