What are the responsibilities and job description for the FRONT DESK/ RESIDENTIAL COORDINATOR position at Remedies Renewing Lives?
JOB TITLE: FRONT DESK/ RESIDENTIAL COORDINATOR
IMMEDIATE SUPERVISOR: Senior Advocate
CLASSIFICATION: NON-EXEMPT
POSTION SUMMARY:
Responsible for coordination of external and internal communications via the 24-hour hotline during business hours. Responsible for greeting all visitors and potential/existing clients. Responsible for ensuring the lobby is welcoming and accessible for all. Completes data entry as needed. Assists with shelter operations.
RESPONSIBILITIES:
Greets and assists non-residential survivors and visitors.
Completes new client intakes as needed.
Answers the Agency 24-hour crisis line. Screens and directs incoming calls to the correct recipient.
Maintains a calendar for use of community room to ensure the space is not double booked.
Aids and encourages clients in accomplishing goals.
Advocates for clients with other service providers.
When needed, assists Residential Coordinators in shelter a couple of hours daily. Including assisting with meal preparation, food service, and clean-up of kitchen after meals if necessary.
Maintains waiting area in an orderly appearance so that it is safe, sanitary and secure.
Documents all services provided.
Participates in in-service or continuing education as requested and attends all Residential Coordinator meetings.
Performs clerical duties as assigned for the maintenance of the program including documentation related to clients, statistical record keeping and data entry.
Provides excellent service to all customers by responding to client requests/issues in a proactive and timely manner.
Displays positive communication skills. Performs all job functions in a professional manner.
Performs all job functions consistent with confidentiality regulations, ethical practices · and Agency polices and mission.
Other duties as assigned.
KNOWLEDGE AND SKILLS REQUIRED:
Skills in establishing and maintaining effective working relationships with survivors, staff, and the public
Ability to provide sincere interest necessary to work with the domestic violence population as well as exhibiting caring and respectful attitudes toward survivors.
Skill in use of standard office equipment including but not limited to computers and telephone system.
Demonstrate strong oral and written communication skills.
Functions as a team member to achieve mutual goals.
Must have the ability to serve individuals in crisis.
Exceptional telephone etiquette and customer service skills.
EDUCATION: High School diploma or equivalent.
EXPERIENCE: Demonstrated skills in individual, group case management
Front Desk Coordinator
U.S. Oral Surgery Management -
SYCAMORE, IL
Front Desk Coordinator - Physical Therapy Tech Hybrid
DPT Management -
Janesville, WI
Residential Coordinator
WisHope Recovery Center -
Brodhead, WI
