Hostess/Host

Core Responsibilities

 Check restaurant for proper set up upon arrival.

 Obtain and assume responsibility for cash bank. Handle cash transactions accurately,

quickly, carefully and responsibly.

 Control guest checks to prevent loss, theft or mishandling. Follow proper procedures

with regard to check issuance and control. Collect payment from guest/server.

Accurately and efficiently count and give change to guest/server. Ensure correct

amount of cash is given on money transactions.

 Check MICROS machines to make sure they are set up to the proper menu. Have

complete knowledge of MICROS system (or register).

 Fill out floor plan by checking station rotation chart. Assign side work schedule on floor

plan. Post floor plan at host stand.

 Perform station opening duties.

 Warmly greet and acknowledge the guest in a friendly manner immediately upon their

arrival. Determine the number of guests in the party and seating preference.

 Anticipate guest needs, respond promptly and acknowledge all guests, maintaining

positive guest relations at all times.

 Provide guest with information on available food and beverage items. Suggest and sell

special items. Introduce food server. Inform server of any special requests, beverages,

etc.

 Promptly answer the telephone within 3 rings and respond appropriately to the needs

of the caller in a friendly and professional manner. In absence of room service server,

answer room service phone within 3 rings. Take order and ensure timely delivery of

room service order.

 Take reservations.

 Report any problems that may occur with service or a guest complaint to management.

Resolve guest complaints, ensuring guest satisfaction in each interaction.

 Keep front entrance of restaurant and restaurant menus clean and presentable at all

times.

 Work in a cooperative and friendly manner with fellow associates.

 Practice a culture of guest service in all you do; promote courtesy, good will and a

positive attitude in each and every encounter.

 Perform any reasonable request as assigned or directed by management.