Director of Operations - Chicago Silversmith Hotel

POSTED ON 8/26/2022 CLOSED ON 10/6/2022
Remington Hotels Hired Organization Address Chicago, IL Full Time

Job Posting for Director of Operations - Chicago Silversmith Hotel at Remington Hotels

Position Summary:
The Director of Operations is responsible for the direction and oversight of key guest contact
departments, their managers and their team members.

Core Responsibilities:
  • Direct the activities of key guest contact departments by giving guidance, leadership and
instruction to department heads.
  • Responsible for overall budget approval authority for rooms division departments.
  • Monitor all room related systems that impact the guest directly, to ensure proper
procedures are in place and followed, which allow for an outstanding guest experience.
  • Communicate with guests and team members both verbally and in writing to answer
questions and resolve concerns.
  • Facilitate the coordination of marketing initiatives, sales site visits and special
housekeeping requests, reservations, etc., to ensure understanding by hotel operations
of procedures that may have potential impact.
  • Ensure guest reservation policies, standards and procedures are met.
  • Ensure the effective resolution if any complaints, challenges occur.
  • Ensure housekeeping procedures are efficiently followed and any issues are
immediately resolved.
  • Ensure guest check in/checks out procedures are efficiently followed and any issues
immediately resolved.
  • Manage and administer the Manager on Duty program, requiring weekend stayover and
constant monitoring throughout the hotel and troubleshooting issues.
  • Participate in property MOD program, weekly staff meetings, weekly Executive
Committee meetings and safety committee meetings.
  • Understand and apply the applicable Franchise and management's Standard Operating
  • Perform other duties as assigned.
Knowledge, Skills, and Competencies:
  • Experience in Front Office, Accounting Management, computer experience on a PMS
systems and working knowledge of manual front desk procedures, including leadership
experience in a Front Office role.
  • High work ethic, self-initiative , independent judgment
  • Proven customer service and problem solving experience
  • Regular attendance
  • Proven experience in a high pressure, sometimes stressful environment
  • May be required to work varying schedules to reflect the business needs of the property
  • Focus and maintain attention to multiple tasks, and meet deadlines despite frequent
  • Ability to maintain excellent relationships with staff and maintain staff and guest
confidentiality at all times

Physical Requirements:
  • Stand, sit and walk for varying lengths of time, often long periods of time
  • Bend, stoop, squat and stretch
  • Lift approximately fifty (50) pounds of equipment or supplies on and off a cart, using
safe lifting techniques
  • Push and pull carts weighing up to fifty (50) pounds
  • Possess valid driver's license and safely drive guest vehicles. Have proof of safe driving
record as indicated by a copy of Motor Vehicle record.
  • Good communication skills, both written and verbal, using written communication skills
to mark completed rooms on daily paperwork
  • Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing,
listening and hearing ability and visual ability
  • Know and be able to administer first aid
  • Direct evacuations in an emergency

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