Housekeeping Supervisor (New AAA Four Diamond Renaissance Hotel)

Your Path Begins Here

At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.

Renaissance Milwaukee West, a newly developed premium distinctive hotel is seeking a curious minded and energetic Housekeeping Supervisor. The hotel is managed by Concord Hospitality Enterprises, one of the most respected franchisees in the industry. At Concord, we strive to create a culture that allows us to attract and retain the best people in the industry. It’s that culture that has built the outstanding team and has made us the successful company we are today.

We are looking for associates and Leaders with a passion to serve others! Working in the Housekeeping (Style) Department, your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some of the great benefits of working with us:

• Competitive Pay
• 2 Weeks of Paid Time Off Annually - Begin Accruing Immediately!
• 7 Paid Holidays
• Same-Day Pay Option
• Hotel Discounts Worldwide
• Comprehensive health, vision, and dental insurance with multiple plan choices to best fit your needs
• Flexible Spending Account
• Group life insurance (provided by the company)
• Short-term disability (provided by the company)
• Voluntary life insurance and long-term disability insurance
• 401(k) with company contribution – free money!
• Exclusive discounts on concert tickets, theme park passes, rental cars, and more
• Verizon wireless discount
• Free parking in structure and easy access to public transportation
• Complimentary and discounted food and beverage
• Safety shoe discount
• Deeply discounted dry clean services
• Clean and secure locker room for personal belongings
• Personal and professional developmental opportunities; classroom training, online training, and educational assistance program

Role Summary:

• Responsible for assisting in the supervision and daily responsibilities of the Housekeepers (Stylists), Laundry Attendants, and Public Area (Lobby) Attendants. Responsible for maintaining the highest standards pertaining to cleanliness, sanitation, and the overall guest experience.

Responsibilities:

• Provide the highest quality of service to the customer at all times.
• Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness.
• Resolve guest complaints and requests promptly and professionally.
• Conduct ongoing training of all housekeeping associates to increase job knowledge and skill level. Promote teamwork and positive morale.
• Assist in running pre-shift meeting, distribute keys and assignments, and ensure proper grooming standards are met.
• Communicate all policies and procedures for housekeeping and special cleaning projects.
• Maintain cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, employee break room, and Guest Room Attendants' carts.
• Ensure ready status of all rooms daily. Maintain key control.
• Ensure guest satisfaction through room cleanliness and attention to guest needs.
• Inspect room for maintenance needs and report on maintenance service requests.
• Perform daily general cleaning duties, including but not limited to changing of bedspreads, blankets, mattress pads and shower curtains, as assigned.
• Operate laundry equipment and maintain public area cleanliness.
• Must wear proper uniform at all times in accordance with the Standards of Appearance.
• Have a thorough knowledge of emergency procedures.
• Demonstrate safe working behaviors at all times.

Desired Skills and Experience:

• Prior hotel supervisory experience preferred.
• Experience in a full-service hotel a plus.
• Flexible availability is required including weekends.

Compensation:

• The starting hourly pay for this position is $15.00, depending on experience.

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We hire the best associates in the market and thus provide a great working environment for all. Enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.