What are the responsibilities and job description for the Scheduling Coordinator position at Renewal by Andersen?
Scheduling Coordinator
Renewal by Andersen - Stamford, CT
Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.
This position will be responsible for coordinating and scheduling the installation of windows by contacting the customer to present available dates. Manage multiple installer schedules to maximize installation capacity and efficiency to ensure monthly scheduling goals are met. The incumbent in this position will be a highly driven self-starter and must be comfortable with scheduling a high volume of appointments, coordinating and negotiating an installation date, and reprioritizing schedules based on unforeseen changes.
Primary Responsibilities:
- Utilize our custom Salesforce platform to find customer information and document customer notes.
- Maintain installation performance spreadsheet.
- Review back order report and if a scheduling or shipping conflict exists, the customer must be contacted in advance to rearrange the installation date.
- Ensure the highest level of quality customer service, especially when dealing with upset customers.
- Schedule installation appointments with the customer and window installation crews assigned to the area.
- Identify scheduling opportunities for move-ups to maximize daily revenue.
- Coordinate travel logistics of installation crews.
- Lead conversations with customers and window installation crews.
- Meet weekly and monthly goals that will be provided by the Operations team.
- Generate and send end-of-day reports to management which includes tracking the monetary amount that is scheduled daily and reschedule installations accordingly.
Qualifications:
- Salesforce software experience (required)
- Superior knowledge of Microsoft Office (required)
- Customer Service experience (required)
- Experience with multitasking under pressure
- Must be comfortable speaking on the phone
- High level written/verbal communication skills
- Strong follow-up skills: professional demeanor is a must
- Detail-oriented and strong organization skills
- Previous Home Improvement industry experience is a plus
Compensation and Benefits:
- $20-22/hour, plus monthly bonus potential
- Full insurance package, including medical, dental, vision, and life
- 401(K) program
- PTO and paid holidays!
Schedule:
- Onsite in our Stamford office
- Monday-Friday; 8:30am-5:30pm
If this sounds like an exciting challenge to you, apply now. We are always looking for motivated talent to join our team! To apply, please email your resume to rkelso@windowsbyrba.com
\nWe provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $20 - $0
