What are the responsibilities and job description for the IT Help Desk Technician position at Renova Health LLC?
IT Help Desk Technician
Compensation
$18.00 to $20.00 /hour depending on experience.
Location/Hours
- 4 days a week remote / 1 day a week on-site in Kingsport, TN
- Part-time/up to 30 hours a week
Job Description
Renova Health is one of the leading Wellness companies in the US. We are looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for employees and clients that will help preserve the company’s reputation and business.
Key responsibilities will include serving as the first point of contact for employees seeking technical assistance over the phone or email, performing remote troubleshooting through diagnostic techniques and pertinent questions, and determining the best solution based on the issue and details provided by customers
Responsibilities
- Serve as the first point of contact for employees seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided
- Walk the employee through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update employee status and information
- Pass on any feedback or suggestions by employee to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements and skills
- Level 1 and/or Level 2 troubleshooting (Certification preferred)
- Experience working with hardware and software vendors on level 2 support and hardware troubleshooting.
- Inventory/asset management experience
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Experience level:
- 1 year
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Kingsport, TN 37660: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Level 2 troubleshooting: 1 year (Preferred)
- Level 1 troubleshooting: 1 year (Preferred)
Work Location: Hybrid remote in Kingsport, TN 37660
Salary : $18 - $20
