Operations Manager

Operations Manager

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

Are you passionate about Management?  Looking to build your career in an exciting industry and a growing world class organization?  Come see why so many of our team members recommend us to their friends!

Who are we?

Western Exterminator Company is proud to be a member of the Rentokil family of companies in North America.  We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality.  We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.

Responsibilities

What do our Operations Managers do?

Our Operations Managers are responsible for training, leading and developing a team of specialists.  They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients.  Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management.

Responsibilities include, but are not limited to; 

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly and yearly reports, as required

What do you need?

• Bachelor’s degree (preferred but not required)
• 3-5 years in a management role with emphasis in customer service
• Success in training, mentoring and coaching service professionals
• Must have excellent verbal and written communication skills
• Previous experience in a route-oriented, service environment a plus
• Ability to obtain and maintain licenses/certificates as required by federal, state and local regulations
• Must pass pre-employment background screen and drug test
• Must possess a valid driver’s license and pass motor vehicle record search

Why Choose Rentokil?

A career with Rentokil is exactly that - a professional trajectory filled with opportunity.  We pride ourselves on being a world class team that rewards high performance.  We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.

Below you'll find information about some of what Rentokil North America has to offer.  All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.

• Professional and Personal Growth:
  • Robust Paid Training & Professional Development Path
  • Opportunity to grow - We love to promote from within!
  • Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues) 
• Wellness:
  • Excellent Health benefits including Medical, Dental, Vision, and Life Insurance with no waiting period.   Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting day 1!
  • Access to Flexible Spending Accounts for Healthcare or Dependent Care Expenses
  • Outstanding Company-Paid Short Term Disability
  • Access to Long-Term Disability Insurance
  • Wellness Reimbursement Program
  • Employee Assistance Program that offers services such as free counseling services, will preparation, discounts to health clubs, and other benefits
  • Company-paid sick time
• Savings & Retirement:
  • 401(k) retirement plan with highly-competitive company-matching contributions
  • Holiday Savings Club option with company-matching funds
  • Employee Discounts (includes many offerings, including cellular/mobile service, health clubs, and more)
• Work-Life Balance:
  • Vacation Days & sick days
  • Company-Paid Holidays & Floating Holidays

We are looking for individuals who want to make a difference where our customers live and work.  Is that you? 

Qualifications

Want to hear Colleague feedback on what it's like to be on our team? Check out our parent company, Rentokil North America, on Glassdoor! Glassdoor - Rentokil North America

Rentokil North America is a Drug-Free Workplace

Rentokil North America is an equal opportunity employer with a commitment to equality in every aspect of employment.  As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce.  All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.

Link to Federal employment poster:

• English Version – Revised November 2009
• Spanish Version – Revised November 2009

Pay Transparency Nondiscrimination Provision

• English (Formatted)
• English (Unformatted)
• Spanish

Salary : $0