A/R Supervisor

POSITION SUMMARY: The Accounts Receivable Supervisor is responsible for supervision of employees with billing, cash processing and collection responsibilities within the National Accounts organization. The Accounts Receivable Supervisor has responsibility for meeting performance targets and defines and adapts procedures and processes to accomplish requirements. In addition, the Accounts Receivable Supervisor is responsible for implementing performance management metrics and managing the team to those performance objectives.

PRINCIPAL RESPONSIBILITIES:

• Supervises a team of employees to ensure all billing, cash application, collections are completed in a timely manner.
• Conducts on boarding and training for new employees and is actively engaged in skill development and performance management.
• Serves as the point of escalation for complex and/or ongoing AR risk and partners with internal stakeholders for resolution.
• Regularly reviews AR Aging statements and incites action on balances due past terms, ensures all invoicing in completed timely and all cash applications are applied by month end.
• Engages cross functional leadership in monthly meetings to ensure awareness of continuing issues and assignment of action items.
• Responds to customer requests (internal and external) in a prompt, professional and courteous manner. Exercises judgment in resolving service billing or pricing problems not resolved by A/R staff
• Monitors daily staff performance through review of system generated reports and manual logs.
• Encourages and assists staff in developing more efficient and effective processes.
• Supports the field in resolving all cash related inquiries.
• Monitors the Aldon queue/ Salesforce and ensures timely disposition and resolution of tickets.
• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

• Bachelor's degree in Accounting, Finance, IT or Business Management.
• Experience supervising clerical staff.

MINIMUM REQUIREMENTS:

• 2 years of progressively responsible experience in an Accounts Receivable or Billing role.
• High school diploma or GED.