Manager National Accounts

POSITION SUMMARY: The National Account Manager is responsible for managing the growth, retention, client satisfaction and strategic relationships of all assigned National Accounts, by successfully implementing and executing fully developed strategic account plans. The typical account size for the National Account Manager is $1 million or less in annual revenue with a total account portfolio of $10 million or more in annual revenue.

PRINCIPAL RESPONSIBILITIES:

• Develops strategic growth and retention plans for all assigned existing National Accounts.
• Achieves consistent results through superior performance.
• Assists the National Account Executive in the selling of new accounts, when requested.
• Assists in the implementation of all assigned accounts, owns the relationship with the client.
• Manages contract compliance, customer satisfaction and retention for assigned National Accounts.
• Develops and maintains a thorough knowledge of the company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned National Accounts.
• Develops and maintains an awareness of market behavior, competitive trends and responds accordingly.
• Acts as the customer’s advocate, and communicates the customer needs across all organizational channels.
• Translates data into conclusions, develops action plans and executes those plans to produce effective positive results.
• Tracks the forecasted growth and penetration of all assigned National Accounts.
• Develops partnerships and collaborates effectively across organizational boundaries to generate results.
• Travels 25% or more of the time.
• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

• Bachelor’s degree in Business, Marketing or another business-related field.
• Master’s Degree highly preferred.
• 10 years of sales and/or sales management experience.
• Experience with Salesforce.com.
• Waste industry experience.
• Experience with Microsoft Word, PowerPoint, and Excel.

MINIMUM REQUIREMENTS:

• Minimum 5 years of sales, sales management or account management experience.
• Minimum 3 years of experience in a primary customer contact position.