Ops Supervisor - Retail/LTL

POSITION SUMMARY: The Operations Supervisor – Hauling RIES is responsible for supervising the commercial and industrial hauling activities in one or more lines of business and/or container delivery and pick up in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.

PRINCIPAL RESPONSIBILITIES:

• Safetyo Work to identify and remove unsafe conditions or situation from drivers’ routes.o Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.o Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.o Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees
• Customer Experienceo Provide service to all customers that meet or exceed customer expectations with regard to the entire customer experience.o Understand missed pickup goals and meet or exceed expectations related to those goals.o Interact with customers to solve and rectify any issues and improve the overall customer experience.o Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
• Efficiencyo Ensure adherence to operating standards; and manage labor hours and expenses per established and agreed plans.o Lead drivers to exceed productivity goals and expectations for all routes.o Create, modify and improve routes to maximize density and improve efficiency.o Execute other operational plans to help achieve or exceed the division’s budgeted goals.o Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.
• Employee Engagemento Create a collaborative, communicative team environment and drive employee engagement with the Company.o Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.o Understand and provide leadership to achieve and communicate about safety goals and objectives.o Perform other job related duties as needed or assigned.

QUALIFICATIONS:

• Bachelor’s degree in a business related field.
• Class A CDL license with air brakes endorsement.

MINIMUM REQUIREMENTS:

• High school diploma
• Minimum 1 year of lead or supervisory experience.
• Minimum of 3 years of experience in the waste or oilfield service industry, or related industry that included significant exposure to hauling activities.