Job Posting for Onsite IT Support Specialist - Tier 2 at RES Consultant Group
Company Description
Our Healthcare IT Managed Service Provider (MSP) is looking for a highly skilled IT Support Specialist T2 to be a critical part of their Managed Services Team and join their mission of revolutionizing Healthcare Information Technology. The IT Support Specialist T2 will be responsible for analysis and alignment of customer IT infrastructures with the MSP's defined best practices. This person represents the front line of the service arm, is fanatical about excellent customer service and is passionate about solving business problems with technology. The ideal candidate will have 3 years in the technology field and will be working onsite at the MSP's client's healthcare facility Healthcare industry experience is a plus. Facility is located in Alpena, MI.
Job Description
The IT Support Specialist T2 will install and maintain computer systems and networks aiming for the highest functionality helping our client achieve and maintain their IT infrastructure needs. A successful IT Support Specialist T2 must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. This position involves using both technology skills and business acumen in support of our client’s systems as well as other technical request from management. She/He will work at the client site and is responsible for working closely with the client and cross-functional support teams to manage and maintain the local and wide area network technology used by our clients and everything in between.
The position requires network administration skills, in-depth workstation knowledge and management for both Windows and Mac operating systems. The goal is to build, maintain and improve the efficiency of systems and networks to optimize the role of technology for business sustainability. This requires focus and attention to detail, business intuition, excellent verbal and written skills, and the ability to professionally present ideas to all levels of the corporate structure.
Essential Duties and Responsibilities:
Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality
Perform regular, proactive service implementing best practices and standards
Minimize reactive issues through understanding and accurately applying existing proactive services
Drive the technical relationship with the client
Collaborate with vCIO, Customer Experience, and Service Team to ensure excellent customer service is being delivered
Business awareness: learn and understand the customer’s business and how IT relates to their company strategy and goals
Install and configure appropriate software and functions according to specifications
Develop and maintain local networks in ways that optimize performance
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Troubleshooting multi-site Active Directory 2003/2008/2012 environments
Troubleshooting Microsoft Exchange 2007/2010/O365 environments
Workstation management and troubleshooting
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages
Improve customer service, perception, and satisfaction
Escalate service issues that cannot be completed within agreed upon service levels agreements
Document internal processes and procedures related to duties and responsibilities
Responsible for diligently entering all time and expenses in ticketing system (ConnectWise) as they occur
Qualifications
Degree in Computer Science, related field or equivalent on the job work experience
3 years in the technology field
Proven experience as IT Technician or related position
Outstanding organizational and time-management skills
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Excellent troubleshooting skills
Understanding of support tools, techniques, and how technology is used to provide IT services
The willingness to generate and maintain clear technical documentation and records
The ability to provide technical support and problem resolution for unfamiliar software and hardware
Familiarity with ticketing systems or managed services automation tools
The capacity to learn existing and emerging technologies
The ability to prioritize tasks/projects is a must for this position
Exceptional communication skills
Ability to adapt to changes quickly
Self-motivated with the ability to work in a fast-moving environment
A reliable vehicle to travel locally to client sites when necessary
Ability to pass a background check
Preferred experience
Degree in Computer Science, or related field
Healthcare IT experience
Certification as IT Technician (e.g., CompTIA A , Microsoft Certified IT Professional)
CCNA - networking level
Citrix
Professional IT Certifications, such as MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, CCNP, CCIE, or VMware VCP
Additional Information
If you believe you have the necessary skills and experience for this role, please submit a current resume and state your salary requirements.
Salary.com Estimation for Onsite IT Support Specialist - Tier 2 in Pulaski, MI
$49,808 to $64,013
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the Onsite IT Support Specialist - Tier 2.
Click the checkbox next to the jobs that you are interested in.