What are the responsibilities and job description for the Front Desk Agent position at Residence Inn Providence?
SIGN ON BONUS UP To $250 FOR PART TIME AND $500 FOR FULL TIME!
What you will be doing
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies.
- Accommodate special requests when possible.
- Collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Answer inquiries about hotel services, in-house events, directions, local attractions, etc.
- Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
- Process check-outs.
- Cancel room reservations according to policies and procedures.
- On time and at work when scheduled and in proper uniform.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Other duties and tasks as requested by management.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Qualifications:
- Requires both AM and PM availability
- Hotel Front Desk Experience preferred
- Display consistent professionalism with effective listening and communication skills
- Excellent customer service skills
Benefits
- Health, Dental and Vision Insurance
- Disability Insurance
- Supplemental Life Insurance
- Identity Theft Protection
- Sick Time, Vacation Time
- Matching 401k
- AMAZING HOTEL DISCOUNTS
EEO / VET / DISABLED
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