Lab Services Coordinator

The Position:

Become an entrepreneurial part of ResinTech’s rapidly growing water testing business in a dual customer facing/admin role for our laboratory business.  We are seeking a motivated individual who can contribute on multiple levels to our labs business by ensuring incoming samples are accurately received, outgoing reports are correct, billing is correctly done and on occasion help out in the lab doing some very rudimentary testing of water samples.  You will be part of our greater lab team and work with scientists, technologists and industry leaders to help drive the success of our company.

Primary Responsibilities

• Receive, login and track incoming samples 
• Request P.O.’s for clients requiring them, submit PO’s and Credit Card orders for samples as they arrive in the Lab, billing of samples
• Order entry
• Ensure Billing for itemized test results is correctly done.
• Field calls & emails about sample status
• Back up for Lab Services Sales Leader for customers as 2^nd point of contact
• Call/Email clients when results are being delayed, deficiencies with paperwork or improper analysis requests
• Ensure final test reports are correct before release to customer
• Prepare and coordinate shipping of kits
• Assist laboratory manager in achieving wet methods laboratory certification

Secondary Responsibilities

• Fill in to do some rudimentary lab work with water samples
• Data entry
• Help in occasional ordering and services request for the laboratory 
• SDS Ownership and Maintenance

Qualifications and Education Requirements

• High School Diploma with some science/STEM experience or 2 years equivalent work experience in a customer facing role minimum requirements.
• Associates or Bachelors Degree in business or science 
• Time management skills to work on several different tasks at the same time
• Excellent oral and written communication skills in order to communicate effectively with colleagues and management
• Teamwork skills
• Patience
• Attention to detail
• Excellent record-keeping skills are required along with basic math skills and computing

Requirements

• Delivers high quality results with attention to detail
• Is a collaborative and contributing member to the team
• Must work safely at all times and follow all ResinTech on the job safety requirements
• Proactive The ability to learn specific, practical techniques and apply this to assigned tasks
• Is enterprising in the face of change and works productively in a laboratory enviroment
• Due to the nature of laboratory work, normal color vision is essential.  

Work Environment

• Working hours are 8:30 a.m. to 5 p.m., with a 40-hour work week. Additional hours may be required, and we may require shifts and on-call duties
• Work may be in laboratories where protective clothing is worn and there may be occasional trips out to collect/deliver samples or to take measurements
• Following strict health and safety procedures is essential due to the presence and use of toxic chemicals.  
• It is common for some degree of lifting and heavy work to be undertaken with the daily moving of equipment, machinery, samples and supplies.     Lifting may be up to 30lbs.
• In some instances, you may need to carry out field work which may involve travel within a working day.