IT Service Delivery Analyst

Overview

RES is currently accepting applications for an IT Service Delivery Analyst based in Sacramento, CA. Some travel may be required.

The mission: The IT Service Delivery Analyst is to provide a friendly, responsive, and effective technology customer service experience for internal employees. The position will assist other IT team members with software and hardware deployment, training materials, and ongoing documentation and tuning of technical systems.

To thrive in this role, you will need superior organization skills, as you will be tasked in handling tickets, maintaining software/hardware, creating training materials, that may arise among all RES employees. Additionally, you should be a problem solver as you work towards finding solutions to varying issues that may occur within RES IT infrastructure. Furthermore, you should be an excellent communicator as you will be in contact with varying individuals who seek assistance from you as the subject matter expert.

You will collaborate with other IT professionals within RES on a geographically distributed team spread throughout the US so the ability to work remote and in-office is required.

What your day-to-day might look like?

WHAT YOUR DAY-TO-DAY MIGHT LOOK LIKE:

50% of your time will be handling tickets that can range from troubleshooting PC hardware, maintaining software, providing technical support to RES employees, and creating training materials etc.

30% of your time will be allocated in documenting ticket statuses for further action, assist with deployment of software and hardware, and working alongside the IT Service Delivery Lead to identify training and technical needs.

20% of your time will be dedicated to performing periodic satisfaction reviews on completed tickets, triage, and track service desk tickets, and providing overall support for all end-user service requests.

Qualifications

We would like to talk to you if you have many of the following:

• Bachelor’s Degree in information systems or related field such as management information systems or Computer Science
• Great Communication and customer service skills
• Effective diagnostic process and problem-solving skills
• Experience with cyber security controls (Awareness Training, MFA, EDR)
• Experience installing and maintaining docking stations, monitors, and other peripheral devices
• Knowledge in Active Directory, Security Groups, and Group Policies
• Experience installing and supporting Office 365, Zoom, ESRI ArcGIS, Autodesk Civil 3D, Adobe Creative Cloud applications, and BlueBeam.

Who is RES: We are the nation’s largest and most experienced provider of ecological restoration and water resource solutions. To date, we have restored over 525 stream miles and 62,000 wetland acres, in addition to conserving and preserving 15,000 acres of endangered species habitats. RES operations include planting over 20,000,000 restorative trees and reducing over 280 tons of polluting nutrients. RES ecological solutions enable a balance of economic development and ecological sustainability.

Our culture: Working for RES means having a career that truly makes an impact and a job that helps make nature and communities better. Our people share a deep interest and passion for sustainability and ecological restoration. As an ever-growing company, we cultivate entrepreneurship, flexibility, and collaboration while taking a bold approach to project development. We foster a team environment while enriching individual growth.

Our people: explore our employees’ profiles here.

VEVRAA Federal Contractor

RES is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.