What are the responsibilities and job description for the IT Support position at Responza?
IT Support Specialist
Help Desk | Support Center Tech
Responza is looking for an onsite Help Desk Tech to provide first class support to our clients. We are an IT Managed Service Provider with clients throughout the PNW. This opportunity will provide you with the experience to drive IT success within a variety of organizations, while expanding your own technical skills and growing your career with like-minded teammates.
The ideal candidate will have experience managing support issues and client communication via phone, email, in person and ticketing solutions. The ability to multitask is important as is working with other team members on problem resolution.
You will be onsite with customers in downtown Seattle & Bellevue.
TECHNICAL STACK
- Microsoft & Mac desktops
- Office 365
- Active Directory
- Security Tools
- Peripherals, including installation, setup and troubleshooting of devices
- Remote support tools
RESPONSIBILITIES
- Support users, analyze and resolve issues through proactive troubleshooting and root-cause problem solving
- Manage ticket queues to prioritize and resolve issues in a timely manner
- Document and escalate more complex problem tickets allowing for quick resolution
- Create and maintain effective documentation
- Provide stellar end-user support
QUALIFICATIONS
- 3-5 years IT user support experience
- Associates Degree or experience
- CompTIA certifications (A , NET )
- Microsoft technical certifications
Job Type: Full-time
Pay: $25.00 - $32.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
During the COVID-19 pandemic we work at home. We work at client offices ONLY for computer setup as needed and only under PPE guidance. On-premise tech support will restart as our clients' reopen their offices under PPE requirements.
Education:
- Associate (Preferred)
Experience:
- Windows: 3 years (Preferred)
- Active Directory: 2 years (Preferred)
- Office 365: 3 years (Preferred)
- Azure: 2 years (Preferred)
License/Certification:
- Microsoft Cert (Preferred)
Work Location: Multiple Locations